Guidance

Confirming ID: referees

Tells HM Passport Office staff who can confirm a customer’s identity and how they do this.

From:
HM Passport Office
Published
9 July 2021
Last updated
12 May 2023 — See all updates

Documents

Confirming ID: referees

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Details

This guidance tells HM Passport Office staff:

  • about the purpose of a person who confirms a customer identity
  • about the criteria to be a person, who confirms a customer’s identity
  • when staff may use discretion (when examining a person who confirms a customer identity)
Published 9 July 2021
Last updated 12 May 2023 + show all updates

  1. Clarified that you do not need to ask for a colour photocopy of an Irish passport. Replaced references to Teleperformance with Contact Centre.

  2. This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

  3. Accessible version added.

  4. First published.

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