Guidance
Confirming ID: referees
Tells HM Passport Office staff who can confirm a customer’s identity and how they do this.
Documents
Details
This guidance tells HM Passport Office staff:
- about the purpose of a person who confirms a customer identity
- about the criteria to be a person, who confirms a customer’s identity
- when staff may use discretion (when examining a person who confirms a customer identity)
Updates to this page
Published 9 July 2021
Last updated 6 September 2024
show all updates
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Updates throughout, including telling examiners what to do if the referee does not correctly certify a customer's paper photo, and Digital Application Processing (DAP) system changes.
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Clarified that you do not need to ask for a colour photocopy of an Irish passport. Replaced references to Teleperformance with Contact Centre.
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This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
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Accessible version added.
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First published.