Travel documents issued by UK government offices: caseworker guidance
Tells HM Passport Office staff how to deal with emergency passports and travel documents.
Documents
Details
This guidance tells HM Passport Office staff how to deal with emergency passports and travel documents issued by UK officials that we receive as part of a passport application.
Updates to this page
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Updated the guidance to: include the new correspondence address for UK Visas and Immigration (UKVI); change terminology from ‘overseas’ to ‘international’ when referring to applications and customers; remove references to the Application Management System; and to tell examiners how to instruct DHU's to cancel and destroy the document or return it to the customer if it contains valid visas.
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Updated information about how to process an emergency travel document when it is returned to HM Passport Office and what to do when a Home Office travel document is lost. Updated correspondence address for UK Visas and Immigration (UKVI).
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Guidance updated to reflect that ARD (Application Receive Domain) will automatically populate the address for the return of travel documents.
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Updated guidance.
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Accessible version added.
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First published.