Guidance

Travel documents issued by UK government offices: caseworker guidance

Tells HM Passport Office staff how to deal with emergency passports and travel documents.

From:
HM Passport Office
Published
9 November 2021
Last updated
2 July 2025 — See all updates

Documents

Travel documents issued by UK government offices (accessible)

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Travel documents issued by UK government offices

PDF, 258 KB, 22 pages

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Details

This guidance tells HM Passport Office staff how to deal with emergency passports and travel documents issued by UK officials that we receive as part of a passport application.

Updates to this page

Published 9 November 2021
Last updated 2 July 2025 show all updates

  1. Updated information about how to process an emergency travel document when it is returned to HM Passport Office and what to do when a Home Office travel document is lost. Updated correspondence address for UK Visas and Immigration (UKVI).

  2. Guidance updated to reflect that ARD (Application Receive Domain) will automatically populate the address for the return of travel documents.

  3. Updated guidance.

  4. Accessible version added.

  5. First published.

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