Guidance

Signatures that do not match a customer's name: caseworker guidance

Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name.

From:
HM Passport Office
Published
23 June 2023

Documents

Names: signatures that do not match a customer's name

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Details

This guidance tells HM Passport Office staff how to deal with applications when a customer’s signature does not match the name on their paper application form.

Examiners must be aware:

  • some customers may not be able to sign their application for a passport because of a mental or physical disability
  • customers applying for a post-dated passport must sign their application in their future name
  • someone with parental responsibility may sign the application form
  • customers who are also known by a religious, stage or professional name, may sign their application form using that name or their real name
  • customers using Digital Customer Services to apply for their passport online do not provide a signature
Published 23 June 2023

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