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Guidance

Passport fees: caseworker guidance

Tells HM Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.

Updates to this page

From:
HM Passport Office
Published:
13 January 2012
Last updated:
8 April 2026
Show all updates

  1. This guidance has been updated to show the new passport fees effective from 8 April 2026.

  2. Updated the guidance. A full list of updates can be found within the 'Changes from last version of this guidance' section.

  3. This guidance has been updated, see the 'Changes from last version of this guidance' for details of the changes.

  4. Guidance updated to remove references to the Application Management System (AMS) and tell examiners we do not charge any additional delivery fees if documents are being returned during an application to the customer or after an application is completed to a third party.

  5. This guidance has been updated to show the new passport fees effective from 10 April 2025.

  6. Updated to show the new passport fees effective from 11 April 2024.

  7. Version 31.0 of the guidance has been published - a list of changes from the last version are in the document.

  8. Updated guidance with the new address for the Peterborough Searching team, and the passport fees effective from 2 February 2023.

  9. Updated guidance published.

  10. Accessible version added.

  11. Updated guidance.

  12. First published.

Documents

Passport fees

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Details

This guidance also tells staff how to:

  • check a passport application fee
  • process a customer payment
  • process a free of charge (‘gratis’) passport application
  • do an upgrade
  • do a refund
  • reallocate fees
  • deal with non-payment and underpayment of fees
  • deal with delivery fees
  • deal with fee queries from customers
  • deal with subject access requests

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