Guidance

Reimbursing out-of-pocket expenses: caseworker guidance

Tells HM Passport Office staff how to reimburse a customer if we have made an error and caused them out of pocket expenses.

From:
HM Passport Office
Published
13 October 2020
Last updated
10 November 2022 — See all updates

Documents

Compensation: reimbursing customers for out of pocket expenses (accessible)

HTML

Compensation: reimbursing customers for out of pocket expenses

PDF, 221 KB, 11 pages

Details

This guidance tells HM Passport Office staff in Application Processing Centres (APCs) how to reimburse a customer for out of pocket expenses (OPE) caused by errors made by HM Passport Office.

Published 13 October 2020
Last updated 10 November 2022 + show all updates

  1. Updated guidance published.

  2. First published.

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