Guidance

Premium service: who can apply: caseworker guidance

This guidance tells HM Passport Office staff about who can apply for a passport using the Premium service.

• From: HM Passport Office
• Published: 4 August 2025

This publication was withdrawn on 23 April 2026

This guidance is no longer used by HM Passport Office.

Documents

Premium service: who can apply

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Details

This section tells HM Passport Office staff about who can use the Premium service when applying for a passport.

The Premium service allows a customer to apply online using GOV.UK, where their application will be made through our Digital Customer Services (DCS) system.

Published 4 August 2025