Guidance

Vulnerability considerations: caseworker guidance

Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.

• From: HM Passport Office
• Published: 19 December 2022
• Last updated: 29 May 2025 — See all updates

Documents

Vulnerability considerations for passports

PDF, 562 KB, 56 pages

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Details

This guidance tells HM Passport Office staff:

• what vulnerability means
• how to identify vulnerability considerations before, during and after a passport application
• what to consider when they identify a vulnerability indicator
• how to deal with passport applications when they identify a vulnerability indicator

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Published 19 December 2022

Last updated 29 May 2025 + show all updates

1. 29 May 2025

   Updated guidance.

2. 19 December 2022

   First published.