Guidance

Uncollected passports from the counter: caseworker guidance

Tells HM Passport Office staff how to deal with passports that customers do not collect from the public counter.

• From: HM Passport Office
• Published: 7 July 2025

Documents

Uncollected passports from the counter

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This guidance tells HM Passport Office operational staff what to do when customers do not collect their passports from the public counter.