Guidance

Passport printing and dispatch: caseworker guidance

Tells HM Passport Office staff about the process to print a passport, the differences between central print and local print and how to collect printed passports

• From: HM Passport Office
• Published: 23 August 2021
• Last updated: 14 August 2026
  Show all updates

  1. 14 August 2026

     This guidance has been updated in the sections Replacements for passports issued with an error; When the print location has been updated; How to change the print location and When the print location has been updated to local print.

  2. 16 January 2026

     Updated the passport printing and dispatch guidance, a full list of the changes can be found in the guide.

  3. 20 March 2025

     This guidance has been updated to show that Royal Mail will deliver new passport collected from central print Thales; remove references to FedEx as a secure delivery provider; show frequent traveller e-Passports contain 54 pages; and show HM Passport does not always offer an upgrade service.

  4. 10 November 2022

     Updated guidance published.

  5. 29 September 2022

     Accessible version added.

  6. 23 August 2021

     First published.

Documents

Passport printing and dispatch

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Details

This guidance tells HM Passport Office staff how to print a passport, the differences between central print and local print and how to collect printed passports.