Guidance

Passport printing and dispatch: caseworker guidance

Tells HM Passport Office staff about the process to print a passport, the differences between central print and local print and how to collect printed passports.

• From: HM Passport Office
• Published: 23 August 2021
• Last updated: 16 January 2026 — See all updates

Documents

Passport printing and dispatch

HTML

Details

This guidance tells HM Passport Office staff how to print a passport, the differences between central print and local print and how to collect printed passports.

Published 23 August 2021

Last updated 16 January 2026 + show all updates

1. 16 January 2026

   Updated the passport printing and dispatch guidance, a full list of the changes can be found in the guide.

2. 20 March 2025

   This guidance has been updated to show that Royal Mail will deliver new passport collected from central print Thales; remove references to FedEx as a secure delivery provider; show frequent traveller e-Passports contain 54 pages; and show HM Passport does not always offer an upgrade service.

3. 10 November 2022

   Updated guidance published.

4. 29 September 2022

   Accessible version added.

5. 23 August 2021

   First published.