Guidance

Authorisation and consent: delivery and collection

Guidance for HM Passport Office staff on delivery and collection of passports and supporting documents.

• From: HM Passport Office
• Published: 8 January 2024
• Last updated: 11 November 2025 — See all updates

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Authorisation and consent: delivery and collection (accessible)

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Authorisation and consent: delivery and collection

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Details

This guidance tells HM Passport Office staff:

• what consent is needed to post a customer’s new passport and supporting documents
• who can collect the customer’s passport and supporting documents from a public counter

Published 8 January 2024

Last updated 11 November 2025 + show all updates

1. 11 November 2025

   This guidance has been updated to explain: a social worker must put their office address as a child’s home address if the child is in care; an examiner must update the child’s home address to the social services address, if the social worker put a residential address as the child’s home address.

2. 8 January 2024

   First published.