Guidance

Paper application: how a customer applies: caseworker guidance

Tells HM Passport Office staff how customers apply for a passport using a paper application.

• From: HM Passport Office
• Published: 4 August 2025

Documents

Paper application: how a customer applies

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Details

This guidance tells HM Passport Office operational staff about paper applications, it explains:

• how customers apply
• who can apply
• what services are available to customers and what information they must tell us about

Published 4 August 2025