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Guidance

Malicious reports of lost and stolen passports: caseworker guidance

Tells HM Passport Office staff how to deal with malicious lost and stolen passport reports.

Updates to this page

From:
HM Passport Office
Published:
30 March 2021
Last updated:
24 June 2026
Show all updates

  1. Added an accessible version.

  2. This guidance has been updated in the section Examiner decides LS report was made maliciously, to change references from Child Protection and Safeguarding team (CPST) to Public Protection Specialist Safeguarding team (PP SST), following a team name change.

  3. Guidance updated as detailed in the 'about' section.

  4. Guidance updated as detailed in 'About' section.

  5. This guidance has been updated to remove guidance telling customers the Intelligence Development Team would report a malicious passport to the police.

  6. Updated guidance published.

  7. Accessible version added.

  8. First published.

Documents

Passport cancellations: malicious lost and stolen reports

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Passport cancellations: malicious lost and stolen reports

PDF, 193 KB, 15 pages

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Details

This guidance tells HM Passport Office staff how to deal with customer queries, when a malicious report has resulted in the cancellation of a passport (from a loss report).

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