Guidance

Malicious reports of lost and stolen passports: caseworker guidance

Tells HM Passport Office staff how to deal with malicious lost and stolen passport reports.

• From: HM Passport Office
• Published: 30 March 2021
• Last updated: 11 November 2022 — See all updates

Documents

Passport cancellations: malicious lost and stolen reports (accessible)

HTML

Passport cancellations: malicious lost and stolen reports

PDF, 246 KB, 18 pages

Details

This guidance tells HM Passport Office staff how to deal with customer queries, when a malicious report has resulted in the cancellation of a passport (from a loss report).

Published 30 March 2021
Last updated 11 November 2022 + show all updates

1. 11 November 2022

   Updated guidance published.

2. 29 September 2022

   Accessible version added.

3. 30 March 2021

   First published.