Guidance

Digital Check & Send (tablet) service: caseworker guidance

This guidance tells HM Passport Office operational staff about the Post Office Digital Check & Send (tablet) service.

• From: HM Passport Office
• Published: 5 August 2025

Documents

Digital Check & Send (tablet) service: how a customer applies

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Details

This guidance tells HM Passport Office staff how customers can apply for a passport online using the Post Office’s Digital Check & Send (tablet) service.

The guidance explains:

• who can use the service

• the application process for customers that:

  • need to provide a digital referee
  • do not need to provide a digital referee
• how the Post Office will send us documents

Published 5 August 2025