Guidance

Digital Check & Send (tablet) service: caseworker guidance

This guidance tells HM Passport Office operational staff about the Post Office Digital Check & Send (tablet) service.

From:
HM Passport Office
Published
5 August 2025

Documents

Digital Check & Send (tablet) service: how a customer applies

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Details

This guidance tells HM Passport Office staff how customers can apply for a passport online using the Post Office’s Digital Check & Send (tablet) service.

The guidance explains:

  • who can use the service

  • the application process for customers that:

    • need to provide a digital referee
    • do not need to provide a digital referee
  • how the Post Office will send us documents

Updates to this page

Published 5 August 2025

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