Guidance

Complaints: MP enquiries: caseworker guidance

Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.

• From: HM Passport Office
• Published: 21 March 2024
• Last updated: 30 March 2026
  Show all updates

  1. 30 March 2026

     This guidance has been updated to add a new section, 'MP enquires: live applications' to tell the senior caseworking team how to answer MP complaints about live applications.

  2. 21 October 2025

     Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.

  3. 21 March 2024

     First published.

Documents

Complaints: MP enquiries: caseworker guidance (accessible)

HTML

Complaints: MP enquiries: caseworker guidance

PDF, 163 KB, 6 pages

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.