Guidance
Complaints: MP enquiries: caseworker guidance
Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
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Details
This guidance tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
Updates to this page
Published 21 March 2024
Last updated 21 October 2025
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Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.
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First published.