Guidance

Storage, retention and destruction of documents: caseworker guidance

Tells HM Passport Office staff about documents that cannot be returned to customers.

From:
HM Passport Office
Published
13 January 2012
Last updated
25 November 2022 — See all updates

Documents

Storage, retention and destruction of documents (accessible version)

HTML

Storage, retention and destruction of documents

PDF, 247 KB, 16 pages

Details

This guidance tells HM Passport Office staff how to deal with British or foreign documents we cannot return to the customer as we have lost contact with them.

Published 13 January 2012
Last updated 25 November 2022 + show all updates

  1. This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

  2. Updated guidance throughout. Added HTML accessible version.

  3. First published.

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