Guidance

Customers who are unable to sign their passport: caseworker guidance

Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.

• From: HM Passport Office
• Published: 7 December 2022
• Last updated: 22 September 2025 — See all updates

Documents

Customers who are unable to sign their passport

PDF, 220 KB, 16 pages

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Details

This guidance tells HM Passport Office staff how to deal with applications from customers who cannot sign their passport but can consent to their passport application.

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Published 7 December 2022

Last updated 22 September 2025 + show all updates

1. 22 September 2025

   Updated guidance to reflect various changes throughout due to internal updates.

2. 3 July 2024

   Guidance updated to tell DAP (Digital Application Processing) examiners how to update a passport when there is no unable to sign task shown on DAP.

3. 15 February 2024

   Added sentence to clarify what to do if the customer tells you they are unable to sign their passport while you are processing their application.

4. 7 December 2022

   First published.