Guidance

Customers who are unable to sign their passport: caseworker guidance

Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.

• From: HM Passport Office
• Published: 7 December 2022
• Last updated: 15 February 2024 — See all updates

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Customers who are unable to sign their passport

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This guidance tells HM Passport Office staff how to deal with applications from customers who cannot sign their passport but can consent to their passport application.

Published 7 December 2022
Last updated 15 February 2024 + show all updates

1. 15 February 2024

   Added sentence to clarify what to do if the customer tells you they are unable to sign their passport while you are processing their application.

2. 7 December 2022

   First published.