Guidance

Home Office status letters: caseworker guidance

Tells HM Passport Office staff what a status letter is and how to use status letters with passport applications.

• From: HM Passport Office
• Published: 13 January 2012
• Last updated: 12 June 2025
  Show all updates

  1. 12 June 2025

     This guidance has been updated to clarify how to process status letters on DAP (Digital Application Processing) and to remove reference to transfer to AMS (Application Management System).

  2. 18 November 2022

     This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

  3. 28 September 2022

     Accessible version added.

  4. 8 April 2022

     Updated version of the guidance with new instructions on when a status letter can and cannot be accepted for passport purposes and how to refer a status letter that may have been issued in error.

  5. 13 January 2012

     First published.

Documents

Home Office status letters (accessible)

HTML

Home Office status letters

PDF, 177 KB, 13 pages

Details

This guidance tells HM Passport Office staff what a Home Office status letter is and describes how to deal with one sent as a supporting document in a passport application.