Consumer protection

Sign up for updates to this topic page

On this page

Guidance and regulation

1. Unfair contract terms: CMA37
   • Guidance
   • 31 July 2015
   • Competition and Markets Authority
2. Tell the CMA about a competition or market problem
   • Detailed guide
   • 14 January 2016
   • Competition and Markets Authority
3. Consumer Protection from Unfair Trading Regulations - traders: OFT1008
   • Guidance
   • 1 August 2008
   • Competition and Markets Authority
4. Consumer Protection from Unfair Trading Regulations - businesses: OFT979
   • Guidance
   • 1 March 2008
   • Competition and Markets Authority
5. Care homes: consumer law advice for providers
   • Guidance
   • 16 November 2018
   • Competition and Markets Authority

See more guidance and regulation in this topic

News and communications

5 September 2019 — Press release

viagogo fixes concerns in face of further CMA legal action

Competition and Markets Authority

1. University of Liverpool changes student debt penalty policy
   • 21 August 2019
   • Competition and Markets Authority
   • Press release
2. UK government to cut electricity bills for consumers in the north of Scotland
   • 12 July 2019
   • Office of the Secretary of State for Scotland and Department for Business, Energy & Industrial Strategy
   • Press release
3. Whirlpool tumble dryer recall, July 2019
   • 10 July 2019
   • Department for Business, Energy & Industrial Strategy and Office for Product Safety and Standards
   • Correspondence
4. Whirlpool accepts need for recall following government intervention
   • 10 July 2019
   • Department for Business, Energy & Industrial Strategy and Office for Product Safety and Standards
   • Press release

See more news and communications in this topic

Research and statistics

1. Tackling the loyalty penalty
   • 19 December 2018
   • Competition and Markets Authority
   • Research
2. UKCN consumer remedies project: lessons learned report
   • 1 October 2018
   • Competition and Markets Authority and Financial Conduct Authority
   • Research
3. UK businesses' knowledge of unfair terms in consumer contracts
   • 24 October 2016
   • Competition and Markets Authority
   • Research
4. Unfair contract terms: evaluation of OFT consumer enforcement case
   • 30 September 2016
   • Competition and Markets Authority
   • Research
5. Problem debt report
   • 10 October 2014
   • Competition and Markets Authority
   • Research

See more research and statistics in this topic

Policy papers and consultations

1. Effects of a 'no deal' EU Exit on the functions of the CMA
   • 18 March 2019
   • Competition and Markets Authority
   • Consultation outcome
   • Date closed 25 February 2019
2. Review of Private Patient Unit (PPU) arrangements
   • 18 February 2019
   • Competition and Markets Authority
   • Consultation outcome
   • Date closed 23 June 2018
3. CMA’s consumer powers: updated guidance
   • 17 August 2016
   • Competition and Markets Authority
   • Consultation outcome
   • Date closed 21 July 2016
4. Cloud storage: consumer law compliance review
   • 27 May 2016
   • Competition and Markets Authority
   • Consultation outcome
   • Date closed 15 January 2016
5. Competition and Markets Authority's digital markets strategy
   • 3 July 2019
   • Competition and Markets Authority
   • Policy paper

See more policy papers and consultations in this topic

Transparency and freedom of information releases

1. CMA and FTC memorandum of understanding
   • 26 March 2019
   • Competition and Markets Authority
   • Corporate report
2. Consumer enforcement outcomes
   • 25 November 2016
   • Competition and Markets Authority
   • Corporate report

See more transparency and freedom of information releases in this topic

Organisations

1. Department for Business, Energy & Industrial Strategy
2. Office for Product Safety & Standards
3. Office of the Secretary of State for Scotland

1. Competition and Markets Authority