We are responsible for improving and protecting the environment. We aim to grow a green economy and sustain thriving rural communities. We also support our world-leading food, farming and fishing industries.
The quickest way to get a response is to call our Helpline which is open Monday to Friday 8:30am to 5pm (find out about call charges at www.gov.uk/call-charges), alternatively you can email us.
We aim to respond to queries within 20 working days, however due to the current volumes of correspondence we are receiving there could be a significant delay.
Defra Rural Services helpline
03000 200 301
Contact the Defra Rural Services helpline for farming-related advice. Monday to Friday, 8.30am to 5pm. You should also call us 24/7 to report suspicion of notifiable disease in animals. Find out about call charges at www.gov.uk/call-charges.
Pet Travel Scheme helpline
Pet Travel Section Eden Bridge House Lowther Street Carlisle CA3 8DX United Kingdom