What the Department for Environment, Food & Rural Affairs does
We are the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people’s day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
The quickest way to get a response is to call our Helpline which is open Monday to Friday 8:30am to 5pm (find out about call charges at www.gov.uk/call-charges). Alternatively you can email us, or write to us at the postal address given above. We aim to reply to emails within fifteen working days. During the COVID-19 outbreak, as we work from home, responses to postal queries will be significantly delayed.
Defra Rural Services helpline
03000 200 301
Contact the Defra Rural Services helpline for farming-related advice. Monday to Friday, 8.30am to 5pm. You should also call us 24/7 to report suspicion of notifiable disease in animals. Find out about call charges at www.gov.uk/call-charges.
Pet Travel Scheme helpline
Pet Travel Section Eden Bridge House Lowther Street Carlisle CA3 8DX United Kingdom