We are responsible for improving and protecting the environment. We aim to grow a green economy and sustain thriving rural communities. We also support our world-leading food, farming and fishing industries.
The quickest way to get a response is to call our Helpline which is open Monday to Friday 8:30am to 5pm (find out about call charges at www.gov.uk/call-charges), alternatively you can email us.
Postal queries are unlikely to be answered until lockdown restrictions are relaxed, as the majority of our staff are working from home.
We aim to respond to queries within 20 working days, however due to the current volumes of correspondence we are receiving there could be a significant delay.
Defra Rural Services helpline
03000 200 301
Contact the Defra Rural Services helpline for farming-related advice. Monday to Friday, 8.30am to 5pm. You should also call us 24/7 to report suspicion of notifiable disease in animals. Find out about call charges at www.gov.uk/call-charges.
Pet Travel Scheme helpline
Pet Travel Section Eden Bridge House Lowther Street Carlisle CA3 8DX United Kingdom