What the Department for Environment, Food & Rural Affairs does
We are the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people’s day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
The quickest way to get a response is to call our Helpline which is open Monday to Friday 8:30am to 5pm (find out about call charges at www.gov.uk/call-charges), alternatively you can email us.
Postal queries are unlikely to be answered until lockdown restrictions are relaxed, as the majority of our staff are working from home.
We aim to respond to queries within 20 working days, however due to the current volumes of correspondence we are receiving there could be a significant delay.
Defra Rural Services helpline
03000 200 301
Contact the Defra Rural Services helpline for farming-related advice. Monday to Friday, 8.30am to 5pm. You should also call us 24/7 to report suspicion of notifiable disease in animals. Find out about call charges at www.gov.uk/call-charges.
Pet Travel Scheme helpline
Pet Travel Section Eden Bridge House Lowther Street Carlisle CA3 8DX United Kingdom