Guidance

Contact Defra

Information to help you answer your query before you contact us.

We often get queries about the following topics. Before you contact us, check to see if we’ve already published information to answer your query.

We aim to reply to queries within 15 working days.

Animal health and welfare

Find out about:

Food, farming and fisheries

Find out about:

Find out about:

Wildlife, countryside and rural

Find out about:

Environmental quality

Find out about reporting:

Find out more about:

Flooding

Find out about:

How to contact us

To contact us by email please use one of the following links (to help us allocate your enquiry to the right team):

You can also contact us by calling our Helpline: 03459 33 55 77. The Helpline is open Monday to Friday 8:30am to 5:00pm (find out about call charges at www.gov.uk/call-charges.

Online service helpdesks

You should contact the relevant helpdesk if you have problems with enrollment, password recovery or logging into the following services:

Name Contact Number Email
Animal Movements Licensing System 0345 053 0067 bcmsamls@rpa.gov.uk
APHA service desk 0208 026 1092 APHAServiceDesk@apha.gov.uk
BCMS helpline (CTS Online) 0345 050 1234 bcmsenquiries@rpa.gov.uk
BCMS helpline for cattle keepers in Wales 0345 050 3456 bcmsenquiries@rpa.gov.uk
ETAS support 0345 6073224, open 9am - 4pm bcmsenquiries@rpa.gov.uk
Gangmaster Licensing Abuse Authority (GLAA) 0345 602 5020 licensing@gla.gov.uk
MERMAN (Marine Environment Monitoring and Assessment National database) +44 (0)151 795 4955 merman@bodc.ac.uk
PEACH enquiries helpdesk 0345 6073224, open 8:30am - 5pm peachenquiries@rpa.gov.uk
Plant Health Service 0190 440 5138 planthealth.info@alpha.gov.uk
Seed Certification 0122 334 2319 esphelpdesk@niab.com
Published 30 May 2017
Last updated 13 December 2018 + show all updates
  1. Added a new section to cover our online services.
  2. We've changed our contact arrangements to amended email addresses.
  3. First published.