Guidance

Contact Defra

Information to help you answer your query before you contact us.

Before contacting us you should check to see if we’ve already published information to answer your query. We often get enquiries about the following topics:

Postal queries during the COVID-19 outbreak

Postal queries will not be answered as the majority of our staff are working from home. This will also mean a significant delay in replying to post that we’ve received.

You should send queries to the relevant email address (details below). Please remember to include a return email address.

Animal health and welfare

Find out about:

Practical support

Topic Email Contact number
General animal welfare and coronavirus related enquiries (England) customeradvice@apha.gov.uk 03000 200 301
General animal welfare enquiries (Wales) apha.cymruwales@apha.gov.uk 0300 303 8268
General animal welfare enquiries (Scotland): contact your local Field Services Office    
Animal welfare in transport enquiries wit@apha.gov.uk 03000 200 301
Exports of animal, animal products (where export health certificate needed) and imports of live animals exports@apha.gov.uk 0300 020 0301
Livestock export queries LivestockExports@apha.gov.uk 0300 020 0301
Moving horses and other equine animals between UK and EU member states EquineExportsCarlisle@apha.gov.uk 0300 020 0301
Trading or moving endangered animals or plants listed under CITES wildlife.licensing@apha.gov.uk 0300 020 0301
Export live aquatic animals (fish, shellfish and crustaceans) for aquaculture and ornamental purposes (where export health certificate needed) and import of live aquatic animals fhi@cefas.co.uk 01305 206700
Veterinary medicines authorisations and regulations postmaster@vmd.gov.uk 01932 336911

Pet travel

Find out about:

General enquiries

  • Pet Travel Scheme helpline: 0370 241 1710 (Monday to Friday, 8:30am to 5pm)
  • email: pettravel@apha.gov.uk

Environment

Report:

Find out more about:

Guidance

Practical support

Topic Email Contact number
Environmental permitting, industry and waste, water quality and resources, inland fisheries, navigation, conservation and ecology, and regulations for nitrate vulnerable zones (NVZs), soil, silage and slurry enquiries@environment-agency.gov.uk 03708 506506

Farming and food

Find out about:

Defra Rural Service

  • Common Agricultural Policy (CAP) scheme helpline covering legacy schemes, Basic Payment Scheme (BPS), Countryside Stewardship (CS), and Rural Development Programme for England (RDPE) queries and transaction support
  • call: 03000 200 301 (Monday - Friday, 8:30am to 5pm)

Practical support

Topic Email Contact number
Exports animal, animal products (where export health certificate needed) and imports of live animals exports@apha.gov.uk 0300 020 0301
Livestock export queries LivestockExports@apha.gov.uk 0300 020 0301
Moving horses and other equine animals between UK and EU member states EquineExportsCarlisle@apha.gov.uk 0300 020 0301
Importing and Exporting plants, plant products and seeds planthealth.info@apha.gov.uk 0190 440 5138
Pesticides including queries regarding potential residues in food and crop spraying Advice form (Health and Safety Executive website) 0345 933 5577
Environmental protection farming relating enquiries enquiries@naturalengland.org.uk 0300 060 3900
Food safety and hygiene, including imports of high risk food and feed helpline@food.gov.uk 020 7276 8829

Fisheries

Find out about:

Practical support

Topic Email Contact number
Protecting the marine environment, licences, regulation, marine control and enforcement info@marinemanagement.org.uk 0300 123 1032

Flooding

Find out about:

Floodline

  • call: 0345 988 1188 (24 hour service)
  • type talk: 0345 602 6340 (for the hard of hearing)

Wildlife, countryside and rural

Find out about:

Practical support

Topic Email Contact number
Wood, wood products and isolated bark import and export and associated plant health requirements plant.health@forestrycommission.gov.uk 0300 067 5155
Other woodland questions, woodland management, and recreation nationalenquiries@forestrycommission.gov.uk 0300 067 4000

How to contact us

To contact us by email please use one of the following links (to help us allocate your enquiry to the right team):

You can also contact us by calling our Helpline: 03459 33 55 77. The Helpline is open Monday to Friday 8:30am to 5pm

Call charges

Find out about call charges at www.gov.uk/call-charges.

Online service helpdesks

If you have problems accessing any of the following systems (including issues with enrolment, password recovery or logging into) contact:

Name Email Contact number
APHA Service Desk – for queries on the Import of Products, Animals, Food and Feed system (IPAFFS), Animal Health & Welfare Management and Enforcement system (AMES), Trade Control and Expert System (TRACES) and Sam (for submitting TB test results) APHAServiceDesk@apha.gov.uk 03300 416 999
BCMS helpline (CTS Online, ETAS and AMLS) - cattle traceability, monitoring cattle births, deaths and movements bcmsenquiries@rpa.gov.uk 0345 050 1234
BCMS helpline Wales - Welsh language support available   0345 050 3456
Gangmaster Licensing Abuse Authority (GLAA) - licencing service to regulate labour in the agricultural, horticultural, food processing, packaging and shell fish sectors intelligence@gla.gov.uk – to report concerns about agricultural workers licensing@gla.gov.uk- for licensing enquiries 0345 602 5020
Marine Environment Monitoring and Assessment National database (MERMAN) - manages the UK’s marine containments data merman@bodc.ac.uk +44 (0)151 795 4955
PEACH enquiries helpdesk - technical support for PEACH system peachenquiries@rpa.gov.uk 0345 607 3224
Plant Health Service - guidance on plant health regulations including imports and exports planthealth.info@apha.gov.uk 0300 1000 313
Seed Certification - IT support for registering agricultural crops and seed lots on the ESP system esphelpdesk@niab.com 0122 334 2319
Published 30 May 2017
Last updated 22 April 2020 + show all updates
  1. Minor changes to the "Animal health and welfare" section to clarify where queries should be directed during coronavirus outbreak.

  2. Updated the email contact for Veterinary medicines authorisations and regulations (postmaster@vmd.gov.uk).

  3. Updated page to make it clear there will be delays to postal queries during the COVID19 outbreak.

  4. Updated the contact details under the online services helpdesks heading.

  5. Updated the email address for queries related to exports of animal, animal products (where export health certificate needed) and imports of live animals.

  6. Added contact details for IPAFFS (Import of products, animals, food and feed system) and SAM service

  7. additional contact references covering EU Exit

  8. Added a new section to cover our online services.

  9. We've changed our contact arrangements to amended email addresses.

  10. First published.