Collection

Markets and monopolies register of orders, undertakings and directions

Orders, undertakings and directions issued under the market investigations provisions of the Enterprise Act 2002 and the monopoly provisions of the Fair Trading Act 1973.

• From: Competition and Markets Authority
• Published: 15 October 2014
• Last updated: 1 December 2025 — See all updates

Orders

• Aggregates, Cement And Ready-Mix Concrete Price Announcement Order 2016
  • 22 January 2016
  • Guidance
• Cement Market Data Order 2016 and Cement Market Data Remedy Undertakings
  • 19 September 2018
  • Guidance
• Energy Market Investigation (Database) Order 2016
  • 14 December 2016
  • Guidance
• Energy Market Investigation (ECOES/DES) Order 2016
  • 14 December 2016
  • Guidance
• Energy Market Investigation (Electricity Transmission Losses) Order 2016
  • 13 November 2024
  • Guidance
• Energy Market Investigation (Gas Settlement) Order 2016
  • 20 September 2017
  • Guidance
• Energy Market Investigation (Microbusinesses) Order 2016
  • 14 December 2016
  • Guidance
• Energy Market Investigation (Prepayment Charge Restriction) Order 2016
  • 7 December 2016
  • Guidance
• Energy Market Investigation (Restricted Meters) Order 2016
  • 3 August 2020
  • Guidance
• Films (Exhibition Periods) Order 1996
  • 13 December 1996
  • Guidance
• Foreign Package Holidays (Tour Operators and Travel Agents) Order 2000
  • 9 October 2000
  • Guidance
• Foreign Package Holidays (Tour Operators and Travel Agents) Order 2001
  • 20 August 2001
  • Guidance
• Funerals Market Investigation Order 2021
  • 16 September 2021
  • Guidance
• Groceries Market Investigation (Controlled Land) Order 2010
  • 27 November 2020
  • Guidance
• Groceries (Supply Chain Practices) Market Investigation Order
  • 28 August 2025
  • Guidance
• Home Credit Market Investigation Order
  • 20 November 2024
  • Guidance
• Liquefied petroleum gas (LPG) market orders and calculator
  • 2 June 2025
  • Guidance
• Local Bus Services Market Investigation Order 2012
  • 26 July 2012
  • Guidance
• Payday Lending Market Investigation Order 2015
  • 11 February 2021
  • Guidance
• PPI Market Investigation Order 2011
  • 24 March 2011
  • Guidance
• Private Healthcare Market Investigation Order 2014
  • 1 October 2014
  • Guidance
• Private Motor Insurance Market Investigation Order 2015
  • 24 December 2024
  • Guidance
• Restriction on Agreements and Conduct (Tour Operators) Order 1987
  • 17 October 1987
  • Guidance
• Retail Banking Market Investigation Order 2017
  • 15 May 2020
  • Guidance
• Statutory Audit Services Order 2014
  • 15 October 2014
  • Guidance
• Store Card Market Investigation Order
  • 27 July 2006
  • Guidance
• Supply of Extended Warranties on Domestic Electrical Goods Order
  • 6 April 2005
  • Guidance
• Supply of New Cars Order 2000
  • 1 August 2000
  • Guidance
• Supply of Veterinary Medicinal Products Order 2005
  • 6 April 2016
  • Guidance
• The Investment Consultancy and Fiduciary Management Market Investigation Order 2019
  • 31 March 2021
  • Guidance

Undertakings

• Animal waste undertakings
  • 1 February 1993
  • Guidance
• Argos Limited and DSG Retail Limited undertakings
  • 27 June 2012
  • Guidance
• BAA's supply of airport services undertakings
  • 3 March 2011
  • Guidance
• Carbonated drinks undertakings
  • 21 May 1993
  • Guidance
• Cement Market Data Order 2016 and Cement Market Data Remedy Undertakings
  • 19 September 2018
  • Guidance
• Current Account Switch Service (CASS) Remedies Undertakings
  • 17 January 2017
  • Guidance
• Energy Market Investigation (Gas Tariff Codes) Undertakings 2016
  • 20 December 2016
  • Guidance
• Impulse ice cream undertakings
  • 28 January 2000
  • Guidance
• Opium derivatives undertakings
  • 20 April 1989
  • Guidance
• Postal franking machines undertakings
  • 17 June 2005
  • Guidance
• Private medical services undertakings
  • 11 February 1994
  • Guidance
• Structural warranty services in relation to new homes undertakings
  • 5 December 2017
  • Guidance
• Television broadcasting services undertakings
  • 6 August 1992
  • Guidance

Directions

• CMA issues Directions to Monzo Bank about Transaction Histories
  • 26 July 2022
  • Guidance
• CMA issues Directions to NatWest about bundling products
  • 28 May 2025
  • Guidance
• Directions issued to HSBC about breaches of the Retail Banking Order
  • 25 July 2024
  • Guidance
• Directions issued to Starling Bank about breaches of the Retail Banking Order
  • 13 May 2025
  • Guidance
• Directions issued to Clydesdale Bank
  • 20 April 2018
  • Guidance
• Directions issued to Co-op Insurance
  • 19 January 2017
  • Guidance
• Directions issued to the Co-operative Bank
  • 27 March 2018
  • Guidance
• Directions issued to RBS Group
  • 20 September 2018
  • Guidance
• Directions issued to TSB Bank
  • 2 November 2018
  • Guidance
• Energy Microbusiness Order: Directions issued to Daligas
  • 5 July 2018
  • Guidance
• Retail banking market investigation
  • 3 December 2025
  • Competition and Markets Authority case
• Retail Banking unarranged overdraft alerts: Directions to HSBC
  • 29 November 2019
  • Guidance
• Retail Banking unarranged overdraft alerts: Directions to Nationwide
  • 8 August 2019
  • Guidance
• Retail Banking unarranged overdraft alerts: Directions to Santander
  • 29 November 2019
  • Guidance
• SME banking 2002 behavioural undertakings: directions to banks
  • 22 October 2014
  • Guidance
• SME banking 2002 behavioural undertakings: Directions to Barclays
  • 4 July 2019
  • Guidance
• SME banking 2002 behavioural undertakings: Directions to HSBC
  • 30 March 2022
  • Guidance
• Payment Protection Insurance Market Investigation Order 2011: Directions to Cardif Pinnacle
  • 31 January 2025
  • Guidance
• Payment Protection Insurance Market Investigation Order 2011 – Directions to Nationwide
  • 8 January 2025
  • Guidance
• Payment Protection Insurance Market Investigation Order 2011: Directions to RBS
  • 11 August 2022
  • Guidance
• Payment Protection Insurance Market Investigation Order 2011: Directions to Santander
  • 15 September 2023
  • Guidance
• Payment Protection Insurance Order: Directions to Barclays Bank
  • 1 November 2023
  • Guidance
• Payment Protection Insurance Order: Directions to Lloyds Banking Group
  • 18 March 2024
  • Guidance
• PPI Market Investigation Order 2011: Directions to Paymentshield
  • 19 March 2020
  • Guidance
• Private healthcare order 2014: directions issued to 7 hospitals
  • 31 August 2017
  • Guidance

Released or revoked in entirety

• Credit Cards (Merchant Acquisition) Order 1990 review
  • 15 October 2015
  • Competition and Markets Authority case
• Energy Market Investigation (ECOES/DES) Order 2016
  • 14 December 2016
  • Guidance
• Northern Ireland Personal Current Account Order 2008 review
  • 13 June 2019
  • Competition and Markets Authority case
• Performing Right Society undertakings review
  • 24 May 2016
  • Competition and Markets Authority case
• Review of Electrical Contractors (London Exhibition Halls) Order
  • 30 April 2018
  • Competition and Markets Authority case
• Rough gas storage facility: review of undertakings
  • 13 December 2017
  • Competition and Markets Authority case
• Small and medium-sized enterprise (SME) banking undertakings
  • 1 December 2025
  • Guidance
• Tin cans (Metal Box) undertakings review
  • 15 October 2015
  • Competition and Markets Authority case

Published 15 October 2014

Last updated 1 December 2025 + show all updates

1. 1 December 2025

   Small and medium-sized (SME) banking undertakings moved to ‘Released or revoked in entirety’.

2. 13 May 2025

   Directions issued to HSBC about breaches of the Retail Banking Order added.

3. 25 July 2024

   Directions issued to HSBC about breaches of the Retail Banking Order added.

4. 15 October 2014

   First published.