Guidance

Payment Protection Insurance Market Investigation Order 2011 – Directions to Nationwide

Directions issued by the CMA to Nationwide, to ensure it complies with the Payment Protection Insurance Market Investigation Order 2011.

• From: Competition and Markets Authority
• Published: 18 October 2019

Documents

PPI directions to Nationwide

PDF, 186 KB, 11 pages

Nationwide action plan

PDF, 166 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

One of the measures introduced in the Payment Protection Insurance Market Investigation Order 2011 (the Order) was that all customers would receive an annual reminder from their provider setting out the cost of their payment protection insurance and a reminder of their right to cancel. Nationwide failed to send annual reminders to 15,442 customers. Also, 6530 customers received annual reminders containing incorrect information relating to the annual cost of PPI. The CMA has issued Nationwide with Directions designed to ensure compliance with the Order.

News story: Nationwide to pay up to £2m in refunds for PPI breaches

Published 18 October 2019