Guidance

PPI Market Investigation Order 2011

The PPI Order imposes obligations and prohibitions on PPI providers who supply payment protection insurance to non-business customers.

Documents

PPI Market Investigation Order 2011

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

PPI Order explanatory notes

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

PPI Order Q&As

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details of changes made to PPI Order Q&As

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The PPI Order is designed to remedy the adverse effects on competition that the Competition Commission found in its inquiry into the sale of PPI in the UK.

The order prohibits:

  • the sale of PPI at the credit sale
  • the sale of PPI before the start of the credit sale
  • payment for PPI by single premium

The PPI Order also obliges PPI providers to submit annual compliance reports to the Competition and Markets Authority (CMA). The compliance reporting template should be used for submitting this report.

It also obliges providers to:

  • provide information about PPI
  • provide an annual review or annual reminder
  • disclose claims ratios
  • provide a personal PPI quote
  • offer retail PPI separately when sold in a package of insurance
  • offer rebates on terminated PPI policies when these are paid by annual premium
  • conduct a mystery shopping exercise (only if PPI annual turnover exceeds £60 million)
  • appoint a compliance officer

See our collection of letters sent to companies about their non-compliance with the PPI Order.

Contact

RemediesMonitoringTeam@cma.gov.uk

Published 24 March 2011