This order was made under the market investigation provisions of the Enterprise Act 2002.
The order requires retail gas suppliers:
where a supply meter can remotely transmit a valid meter reading, to take all reasonable steps to obtain a valid reading and submit all valid readings to the relevant gas transporter on at least a monthly basis
where a supply meter cannot remotely transmit valid meter readings, to take all reasonable steps to provide a valid meter reading to the relevant gas transporter at least once every year
Further information is available on the energy market investigation case page.