Energy Market Investigation (Restricted Meters) Order 2016

This order provides measures to make it easier for restricted meter customers to change tariff and/or supplier.



This order was made under the market investigation provisions of the Enterprise Act 2002.

The order requires electricity suppliers with more than 50,000 customers:

  • to allow restricted meter (RM) customers to switch to non-RM tariffs. Switching to a non-RM tariff cannot be conditional on a change of meter or the payment of additional charges;
  • to inform their RM customers that they can switch their supplier and/or switch to a non-RM tariff as set out above. Contact information for Citizens Advice must also be provided. Information must be provided in customers’ bills and other regular written communications.

Compliance statements

Suppliers must submit annually a restricted meters remedy compliance statement to the Competition and Markets Authority (CMA). The first remedy compliance statement is to be submitted to the CMA by 30 September 2017. Subsequent remedy compliance statements are to be submitted to the CMA by 30 September each year.

Further information is available on the energy market investigation case page.

Published 14 December 2016