This order was made under the market investigation provisions of the Enterprise Act 2002.
The order requires suppliers to:
- provide the Gas and Electricity Markets Authority (Ofgem) with relevant data about disengaged customers
- send disengaged customers a First Contact Communication as per Ofgem’s direction
Retail energy suppliers must submit annually a database remedy compliance statement to the Competition and Markets Authority (CMA). The first database remedy compliance statement is to be submitted to the CMA by 31 October 2018. Subsequent database remedy compliance statements are to be submitted to the CMA by 31 October in each year.
Further information is available on the energy market investigation case page.