Energy Market Investigation (Database) Order 2016

This order requires suppliers to assist Ofgem in implementing the database remedy.


Explanatory note

Annex 1 to explanatory note: Domestic customer and microbusiness consumer information

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This order was made under the market investigation provisions of the Enterprise Act 2002.

The order requires suppliers to:

  • provide the Gas and Electricity Markets Authority (Ofgem) with relevant data about disengaged customers
  • send disengaged customers a First Contact Communication as per Ofgem’s direction

Compliance statement

Retail energy suppliers must submit annually a database remedy compliance statement to the Competition and Markets Authority (CMA). The first database remedy compliance statement is to be submitted to the CMA by 31 October 2018. Subsequent database remedy compliance statements are to be submitted to the CMA by 31 October in each year.

Further information is available on the energy market investigation case page.

Published 14 December 2016