Directions issued to TSB Bank
Directions issued by the CMA to TSB Bank to ensure compliance with Part 6 of the Retail Banking Market Investigation Order 2017.
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The Retail Banking Market Investigation Order 2017 (the Order) followed the Competition and Markets Authority’s (CMA’s) market investigation into retail banking.
From 2 February 2018, providers of personal current accounts must start to automatically enrol customers to receive alerts when they:
- have attempted to exceed a pre-agreed credit limit and could incur charges
- have exceeded a pre-agreed credit limit and could incur charges
- are at significant and imminent risk of exceeding a pre-agreed credit limit and could incur charges
- are at significant and imminent risk of incurring charges
These Directions ensure that TSB Bank fully complies with Part 6 of the Order by 30 September 2018 and compensates any of its customers who have been negatively impacted by its failure to do so earlier.
Update
2 November 2018: The CMA today revoked the Directions given to TSB Bank plc on 2 March 2018 on confirmation by the Bank that it had met the requirements of the Directions to the satisfaction of the CMA.
Last updated 2 November 2018 + show all updates
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Update on Directions published.
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First published.