Guidance

Liquefied petroleum gas (LPG) market orders and calculator

These orders, and the tank transfer price calculator, are intended to make it easier for customers to switch LP gas suppliers.

Documents

Domestic Bulk LPG Market Investigation Order

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webteam@cma.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Domestic Bulk LPG Order - explanatory note

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webteam@cma.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Domestic bulk LPG tank transfer price calculator

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webteam@cma.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Domestic Bulk LPG Market Investigation (Metered Estates) Order

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webteam@cma.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

LPG (Metered Estates) Order - explanatory note

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webteam@cma.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

These orders were made under the market investigations provisions of the Enterprise Act 2002.

They require that:

  • exclusivity periods are limited to 2 years
  • the period of notice to end supply agreements must not exceed 42 days
  • suppliers must provide a telephone point where customers can be quoted prices
  • suppliers must annually provide the CMA with customer switching data
  • the whole tank transfer process must, subject to exceptions, be at no cost to customers

The Domestic Bulk LPG Market Order additionally requires that a tank transfer mechanism is set up with a pricing formula (see tank transfer calculator) and time limits. Existing suppliers are required to complete the sale of their tanks to new suppliers, and must take no more than 42 days.

The domestic bulk LPG tank transfer price calculator helps suppliers to reach quick agreements on the price of an LPG tank which is the subject of transfer from the incumbent to the incoming supplier. The calculator is amended annually by the CMA.

Published 13 October 2008
Last updated 19 April 2018 + show all updates
  1. Updated figures in calculator
  2. Updated domestic bulk LPG market investigation guide added.
  3. 2017 tank transfer price calculator added.
  4. Updated domestic bulk LPG market investigation FAQs added.
  5. Updated domestic bulk LPG market investigation FAQs added.
  6. Updated domestic bulk LPG tank transfer price calculator added.
  7. Updated tank transfer price calculator added.
  8. First published.