Guidance

Directions issued to Clydesdale Bank

Directions issued by the CMA to Clydesdale Bank to ensure compliance with Part 5 of the Retail Banking Market Investigation Order 2017.

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Directions

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UPDATE: 20 April: The CMA today revoked the Directions given to Clydesdale Bank on 29 January 2018 on confirmation by the Bank that it had met the requirements of the Directions.

The Retail Banking Market Investigation Order 2017 (the Order) followed the Competition and Markets Authority’s (CMA’s) market investigation into retail banking. From 2 February 2018, providers of personal current accounts and business current accounts must provide customers with a copy of their payment transaction history, free of charge, up to five years from when the account has been closed, unless the customer has opted out.

These Directions ensure that Clydesdale Bank fully complies with Part 5 of the Order by 2 March 2018.

Published 29 January 2018
Last updated 20 April 2018 + show all updates
  1. Directions revoked notice added.
  2. First published.