Guidance

Payment Protection Insurance Order: Directions to Barclays Bank

The CMA issued directions to Barclays Bank to ensure compliance with the Payment Protection Insurance Market Investigation Order 2011.

Documents

Directions to Barclays Bank UK plc

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The Barclays Plan

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Details

One of the measures introduced in the Payment Protection Insurance Market Investigation Order 2011 (the PPI Order) was that all customers would receive an annual statement from their provider setting out the cost of their payment protection insurance (PPI) and a reminder of their right to cancel. Barclays failed to send annual statements to some Littlewoods credit card customers in 2016-2017. The directions ensure that Barclays has adequate systems in place to prevent something similar from occurring again.

Published 6 August 2018