Guidance

Payment Protection Insurance Order: Directions to Barclays Bank

The CMA issued directions to Barclays Bank to ensure compliance with the Payment Protection Insurance Market Investigation Order 2011.

From:
Competition and Markets Authority
Published
6 August 2018
Last updated
1 November 2023 — See all updates

Documents

Directions to Barclays Bank UK plc

PDF, 201 KB, 5 pages

The Barclays Plan

PDF, 78.4 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Barclays Directions revoked

1 November 2023: The CMA today has revoked the Directions given to Barclays on confirmation that Barclays has completed all the actions in the Directions and that it has exited the PPI market.”

One of the measures introduced in the Payment Protection Insurance Market Investigation Order 2011 (the PPI Order) was that all customers would receive an annual statement from their provider setting out the cost of their payment protection insurance (PPI) and a reminder of their right to cancel. Barclays failed to send annual statements to some Littlewoods credit card customers in 2016-2017. The directions ensure that Barclays has adequate systems in place to prevent something similar from occurring again.

Published 6 August 2018
Last updated 1 November 2023 + show all updates

  1. Barclays Directions revoked

  2. First published.

Related content