How we’re maintaining our services for the public and supporting companies during the COVID-19 pandemic.
We’re closely following government guidance for working safely during coronavirus (COVID-19) and have reduced the number of colleagues in our offices. This has led to delays in processing correspondence, documents and paper forms.
Do not send us paper documents or correspondence unless it’s absolutely necessary.
We’re receiving high volumes of calls and our contact centre lines are very busy. If you cannot get through to us on the phone, you can email us on email@example.com or search for information on gov.uk/companieshouse.
To make sure your information is processed on time, use our online services to:
Watch our ‘How to’ videos for online filing guidance.
Upload a document to Companies House
We’ve developed a service to Upload a document to Companies House instead of sending a paper document by post.
It also includes features such as acknowledgments and online payment using GOV.UK Pay. We’re continually working to improve this service and include more document types.
This service is not available for Companies House documents you can already send to us online.
Find out more about the Upload a document to Companies House service.
How to get the company authentication code
Send to a home address
If you are unable to access your company’s registered office address, you can request to have your authentication code sent to your home address instead.
This is a temporary service in response to the COVID-19 pandemic.
Send to a registered office address
Request your code now. It’s sent by post to your company’s registered office and can take up to 5 days to arrive.
Watch our video to see how easy it is to register and order your code.
If you’re new to the service, you’ll need to:
Select ‘Request an authentication code’.
Enter your company registration number.
Select ‘Request code’.
For more information, see Company authentication codes for online filing.
If you need more time to file your accounts
Some companies can apply for a 3-month extension.
Companies that are eligible and cite issues around COVID-19 in their application will be granted an extension.
The law only allows a maximum filing period of 12 months. Companies that have already had their accounts deadline extended might not be eligible for another extension.
It’s important to check if you’re eligible for an extension and to apply for an extension before your deadline. You must file your accounts on time or you’ll receive a late filing penalty.
Check your filing deadlines on Companies House service (CHS). The deadlines on CHS are up to date, so you do not need to contact us to find out when your filing deadline is.
Any automatic extensions granted by the Corporate Insolvency and Governance Act have come to an end.
Strike off (dissolution)
Following a temporary pause, we’ve resumed our strike off processes from 8 March 2021.
We’ll continue to write to companies who are late filing their annual accounts or confirmation statement and help them bring their record up to date.
We understand that this is a difficult time and we’re committed to supporting businesses who may be struggling with their filing requirements during the COVID-19 pandemic.
Late filing penalties
If you do not apply for an extension before your filing deadline, and your accounts have been filed late, an automatic penalty will be imposed. The registrar has very limited discretion to not collect a penalty.
For a temporary period, we’ll provide additional support with payment plans for late filing penalties.
Paying your penalty
You can pay your penalty by BACS.
We cannot take credit card payments over the telephone.
Each appeal is treated on a case-by-case basis, and we already have policies in place to deal with appeals based upon unforeseen poor health. We’ll consider appeals for COVID-19 under these policies.
See our guidance on late filing penalties and appeals for more information.
Access to our offices
Our offices are closed to the public until further notice. The delivery of paper documents is restricted.
It’s taking much longer than usual to process paper forms. Use our online services to update your information as quickly as possible.
Same day services
You can use a same day service to electronically file a change of company name, or incorporate a company (software filing only). You must apply before 3pm. If you apply after 3pm, your application will not be processed until the next working day.
You can use a same day service to upload a reduction of capital (form SH19). You must upload the form SH19 and any relevant supporting documents by 11am. If you upload your documents after 11am, we’ll process them the next working day. Read more about the same day service to upload a form SH19.
We’ve suspended all other same day services until further notice.
Secure and suppression applications
Removing your home address from the public register (SR01)
To register your application as quickly as possible, you can:
- pay the correct fee online
- email your completed form and payment reference to DSR@companieshouse.gov.uk
See form SR01 for full instructions on how to complete your application.
You can still send your application by post with a cheque or postal order, but this usually takes longer to process.
Restricting the disclosure of your information
So we can protect your details as quickly as possible, you must apply online to protect your details from being disclosed on the Companies House public register.
For more information, see our guidance on restricting the disclosure of your information.
Do not send us paper invoices by post. It’s taking much longer than usual to process paper documents.
Email your PDF invoices to firstname.lastname@example.org
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