How we’ve adapted the way we work to maintain our services for the public and protect the welfare of our employees.
We’re closely following government guidance for working safely during coronavirus (COVID-19) and have reduced the number of colleagues in our offices. This has led to delays in processing correspondence, documents and paper forms.
Do not send us paper documents or correspondence unless it’s absolutely necessary.
To make sure your information is processed on time, use our online services to:
Watch our ‘How to’ videos for online filing guidance.
Upload a document to Companies House
We’ve developed a service to Upload a document to Companies House instead of sending a paper document by post.
It also includes features such as acknowledgments and online payment using GOV.UK Pay. We’re continually working to improve this service and include more document types.
This service is not available for Companies House documents you can already send to us online.
Find out more about the Upload a document to Companies House service.
How to get the company authentication code
Send to a home address
If you are unable to access your company’s registered office address, you can request to have your authentication code sent to your home address instead.
This is a temporary service in response to the COVID-19 pandemic.
Send to a registered office address
Request your code now. It’s sent by post to your company’s registered office and can take up to 5 days to arrive.
Watch our video to see how easy it is to register and order your code.
If you’re new to the service, you’ll need to:
Select ‘Request an authentication code’.
Enter your company registration number.
Select ‘Request code’.
For more information, see Company authentication codes for online filing.
More time to file accounts
The automatic extensions granted by the Corporate Insolvency and Governance Act have come to an end.
If you need more time to file your accounts
Some companies can still apply for a 3-month extension.
Companies that are eligible and cite issues around COVID-19 in their application will be granted an extension.
Companies that have already had their accounts deadline extended may not be eligible, as the law only allows a maximum filing period of 12 months.
It’s important to check if you’re eligible for an extension and to apply for an extension before your deadline. You must file your accounts on time or you’ll receive a late filing penalty.
Check your filing deadlines on Companies House service (CHS). The deadlines on CHS are up to date, so you do not need to contact us to find out when your filing deadline is.
Strike off (dissolution)
Following a temporary pause, we’ve resumed our strike off processes from 8 March 2021.
We’ll continue to write to companies who are late filing their annual accounts or confirmation statement and help them bring their record up to date.
We understand that this is a difficult time and we’re committed to supporting businesses who may be struggling with their filing requirements during the COVID-19 pandemic.
Late filing penalties
If you do not apply for an extension before your filing deadline, and your accounts have been filed late, an automatic penalty will be imposed. The registrar has very limited discretion to not collect a penalty.
For a temporary period, we will:
- provide a break for companies to pay late filing penalties
- provide additional support with payment plans for late filing penalties
Paying your penalty
You can pay your penalty by BACS.
We’re not able to take credit card payments over the telephone.
Each appeal is treated on a case-by-case basis, and we already have policies in place to deal with appeals based upon unforeseen poor health. We’ll consider appeals based upon COVID-19 under these policies.
See our guidance on late filing penalties and appeals for more information.
Contacting Companies House
You can contact Companies House as usual from Monday to Friday, 8.30am to 6pm.
Do not send paper correspondence or documents by post unless it’s absolutely necessary.
Email email@example.com and we’ll answer as soon as possible.
Access to our offices
Our offices are closed to the public until further notice. The delivery of paper documents is restricted.
It’s taking much longer than usual to process paper forms. Use our online services to update your information as quickly as possible.
Repurchase of shares (SH03) and schemes of arrangement
HMRC has introduced an electronic service to temporarily replace their usual Stamp Duty process.
Your SH03 form is normally sent to HMRC for stamping if the purchase is above the duty payable threshold. You’ll still need to send your form to HMRC - they will issue your company with a letter instead of stamping the form.
Companies House will accept and register an unstamped SH03 form if it’s accompanied by the letter from HMRC confirming that the correct duty has been paid.
We will also accept and register court orders sanctioning schemes of arrangement which are accompanied by either:
- the letter from HMRC confirming that the correct duty has been paid
- a letter from HMRC confirming that no duty is payable
The letter will not appear on the public register.
Same day services
You can use a same day service to electronically file a change of company name, or incorporate a company (software filing only). You must apply before 11am. If you apply after 11am, your application will not be processed until the next working day.
We have suspended all other same day services until further notice.
Secure and suppression applications
Removing your home address from the public register (SR01)
To register your application as quickly as possible, you can:
- pay the correct fee online
- email your completed form and payment reference to DSR@companieshouse.gov.uk
See form SR01 for full instructions on how to complete your application.
You can still send your application by post with a cheque or postal order - but there may be a delay.
Restricting the disclosure of your information
So we can protect your details as quickly as possible, you must apply online to protect your details from being disclosed on the Companies House public register.
For more information, see our guidance on restricting the disclosure of your information.
Do not send us paper invoices by post. It’s taking much longer than usual to process paper documents.
Email your PDF invoices to firstname.lastname@example.org - this will help us process your invoices as quickly as possible.
Stay up to date
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