Legal Aid Agency

Latest from the Legal Aid Agency

  1. Civil news: changes to streamline family work from 19 April 2019
  2. Civil news: escape cases and civil finance handbook updates and new guidance on expert witnesses
  3. Crime processing dates

See all latest documents

What the Legal Aid Agency does

We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.

LAA is an executive agency, sponsored by the Ministry of Justice.

Read more about what we do

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Guidance and regulation

  1. Crime processing dates
  2. Civil processing dates
See all guidance and regulation

Policy papers and consultations

  1. Reforming the Advocates’ Graduated Fee Scheme
  2. Enhancing the quality of criminal advocacy
See all policy papers and consultations

Transparency and freedom of information releases

  1. Contracts consultative groups
  2. Contract terminations and exclusions
See all transparency and freedom of information releases

Our management

Shaun McNally CBE
Shaun McNally CBE
Chief Executive
Joyce Irvine
HR Director
Naomi Abigail
Head, Corporate Centre
Lorna Maden
Interim Director of Finance Business Partner
Jane Harbottle
Head of Civil Legal Aid, Head of Criminal Casework
Dr Samantha Milton
Head of Public Defender Service
Jo Fiddian
Deputy Director, Service Development and Central Commissioning
John Sirodcar
Head of Contract Management
Malcolm Bryant
Head of High Cost Civil Complex Cases
David Thomas
Head of Assurance

Contact LAA

General enquiries

Legal Aid Agency
Unit B8
Berkley Way
Viking Business Park
South Tyneside
NE31 1SF
United Kingdom

Civil general enquiries

0300 200 2020

DX 742350 JARROW

General information - This email should not be used for Client and Cost Management System (CCMS) queries.

For information on how to submit a CCMS query please visit the Contacts page of the CCMS website:

Criminal Application Enquiries

Telephone number

0300 200 2020

For information on how to contact us by post or e-mail please visit the Contacts page:

Criminal Billing Enquiries

Telephone number

0300 200 2020

For information on how to contact us by e-mail please visit the Contacts page:

Civil Legal Advice

telephone enquiry line

0345 345 4 345

Get free and confidential legal advice in England and Wales if you’re eligible for legal aid. Work out if you qualify for legal aid at The service will check if you qualify for legal aid and if you do you can speak to a CLA operator who will check your details and put you through to a CLA legal adviser.

Public Defender Service

The Public Defender Service (PDS) is a criminal law supplier, funded by the Legal Aid Agency (LAA) and has offices in Cheltenham, Darlington, Pontypridd and Swansea.

Public Defender Service: Advocacy Unit

Claims concerning LAA decisions

The Principal Legal Adviser
Central Legal Team
Legal Aid Agency
13th Floor (13.51)
102 Petty France
United Kingdom

Technical Support

Technical Support

0300 200 2020

LAA eTendering portal

LAA Tender helpdesk

0800 368 4850

Recovery Services

Recovery Services
PO Box 10620
United Kingdom

DX. 324204
Nottingham 59

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Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of Information requests

Disclosure Team
Postal Point 10:38
Floor 10
102 Petty France
United Kingdom

Corporate information

Jobs and contracts

  1. Procurement at LAA
  2. Jobs

Our Personal information charter explains how we treat your personal information.