Legal Aid Agency
Agency
Featured
Procurement process opens for delivery of criminal legal aid services from 1 October 2022.
Reminder prompts now being sent to request supporting evidence for application appeals is submitted within 7 days.
Legal aid learning
Service
Training and support for legal aid professionals is available on our specialist website.
Details of the Legal Aid Agency’s ongoing response to the coronavirus (COVID-19) outbreak.
Information on business as usual restart dates and changes to current operational COVID-19 contingency ways of working.
We have amended the Criminal Legal Aid Manual guidance to help providers instructed on or immediately before the day of a sending hearing.
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What the Legal Aid Agency does
We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.
LAA is an executive agency, sponsored by the Ministry of Justice.
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Documents
Policy papers and consultations
- Criminal Legal Aid Review: Remuneration for pre-charge engagement
- Criminal Legal Aid Review: An accelerated package of measures amending the criminal legal aid fee schemes
Transparency and freedom of information releases
See all transparency and freedom of information releasesOur management
Contact LAA
General enquiries
Unit B8
Berkley Way
Viking Business Park
Jarrow
South Tyneside
NE31 1SF
United Kingdom
Civil general enquiries
0300 200 2020
DX 742350 JARROW
Users experiencing technical problems with the Client and Cost Management System (CCMS) should contact online-support@justice.gov.uk
Case specific enquiries should be raised within CCMS.
Welsh language helpline
Welsh language helpline
0300 200 2020
Callers wishing to talk to an adviser in Welsh should press the # key on their device after the prompt.
Criminal application enquiries
Telephone
0300 200 2020
For information on how to contact us by post or e-mail visit the contacts page: https://www.gov.uk/guidance/apply-for-legal-aid
Criminal billing enquiries
Telephone
0300 200 2020
For information on how to contact us by e-mail visit the contacts page: https://www.gov.uk/guidance/claim-for-criminal-legal-work-under-graduated-fee-schemes
Civil Legal Advice
Telephone
0345 345 4 345
Get free and confidential legal advice in England and Wales if you’re eligible for legal aid. Work out if you qualify for legal aid at https://www.gov.uk/check-legal-aid
The service will check if you qualify for legal aid and if you do you can speak to a CLA operator who will check your details and put you through to a CLA legal adviser.
Public Defender Service
The Public Defender Service (PDS) is a criminal law supplier, funded by the Legal Aid Agency (LAA) and has offices in Cheltenham, Darlington, Pontypridd and Swansea.
Public Defender Service: Advocacy Unit
Secured Debt
Legal Aid Agency 1
PO BOX 10619
Nottingham
NG6 6DX
United Kingdom
DX 324205
Nottingham 59
All enquiries relating to statutory charge cases or debts that have a security against a property. To assist us with your enquiry, please provide an Office Copy Entry alongside any correspondence, if you have one, and provide written authority if you are acting for a third party.
Cash and Collections
PO Box 10620
Nottingham
NG6 6DY
United Kingdom
Telephone
0300 200 2020
DX 324204
Nottingham 59
Enquiries relating to management of unsecured debt and enquiries relating to receipt of money to the LAA. Payments can take up to 5 working days to show on our systems.
Reporting fraud against the LAA
Legal Aid Agency
Postal Point 13.53
Floor 13
102 Petty France
London
SW1H 9AJ
United Kingdom
Claims concerning LAA decisions
Central Legal Team
Legal Aid Agency
Postal Point 13.51
Floor 13
102 Petty France
London
SW1H 9AJ
United Kingdom
Technical support
Technical support
0300 200 2020
LAA eTendering portal
LAA Tender helpdesk
0800 069 8630
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Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information requests
Postal Point 10:38
Floor 10
102 Petty France
London
SW1H 9AJ
United Kingdom
Corporate information
Jobs and contracts
Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.