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Legal Aid Agency
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News story
Civil news: check live case work with new status report service
Starting 6 January 2020, we will be emailing spreadsheets showing the status of live work requiring your attention in CCMS.
News story
Civil news: HPCDS opportunity for 2018 standard contract holders
Tender opens 8 January 2020 for Housing Possession Court Duty Scheme (HPCDS) services in Boston and Lincoln and closes 9am 6 February 2020.
News story
Civil/crime news: Twitter customer service feed for providers
We have a new customer service Twitter account to give providers another channel to raise operational concerns.
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What the Legal Aid Agency does
We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.
LAA is an executive agency, sponsored by the Ministry of Justice.
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Contact LAA
General enquiries
Unit B8
Berkley Way
Viking Business Park
Jarrow
South Tyneside
NE31 1SF
United Kingdom
Civil general enquiries
0300 200 2020
DX 742350 JARROW
General information - this email should not be used for Client and Cost Management System (CCMS) queries.
For information on how to submit a CCMS query visit the contacts page of the CCMS website: http://ccmstraining.justice.gov.uk/contact-use
Criminal Application Enquiries
Telephone number
0300 200 2020
For information on how to contact us by post or e-mail visit the contacts page: https://www.gov.uk/guidance/apply-for-legal-aid
Criminal Billing Enquiries
Telephone number
0300 200 2020
For information on how to contact us by e-mail visit the contacts page: https://www.gov.uk/guidance/claim-for-criminal-legal-work-under-graduated-fee-schemes
Civil Legal Advice
Telephone enquiry line
0345 345 4 345
Get free and confidential legal advice in England and Wales if you’re eligible for legal aid. Work out if you qualify for legal aid at https://www.gov.uk/check-legal-aid
The service will check if you qualify for legal aid and if you do you can speak to a CLA operator who will check your details and put you through to a CLA legal adviser.
Public Defender Service
The Public Defender Service (PDS) is a criminal law supplier, funded by the Legal Aid Agency (LAA) and has offices in Cheltenham, Darlington, Pontypridd and Swansea.
Public Defender Service: Advocacy Unit
Reporting fraud against the LAA
Legal Aid Agency
Postal Point 13.53
Floor 13
102 Petty France
London
SW1H 9AJ
United Kingdom
Claims concerning LAA decisions
Central Legal Team
Legal Aid Agency
Postal Point 13.51
Floor 13
102 Petty France
London
SW1H 9AJ
United Kingdom
Technical Support
Technical Support
0300 200 2020
LAA eTendering portal
LAA Tender helpdesk
0800 368 4850
Recovery Services
PO Box 10620
Nottingham
NG6 6DY
United Kingdom
Phone:
0203 8144 366
DX. 324204
Nottingham 59
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Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information requests
Postal Point 10:38
Floor 10
102 Petty France
London
SW1H 9AJ
United Kingdom
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Our Personal information charter explains how we treat your personal information.