Legal Aid Agency

Latest from the Legal Aid Agency

  1. Coronavirus (COVID-19): processing and payments
  2. Civil processing dates
  3. Crime processing dates

See all latest documents

What the Legal Aid Agency does

We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.

LAA is an executive agency, sponsored by the Ministry of Justice.

Read more about what we do


News and communications

  1. Civil news: updates to electronic handbook
  2. Civil news: Disbursements billing revised
See all news and communications

Research and statistics

  1. User guide to legal aid statistics in England and Wales
  2. Legal aid statistics quarterly: April to June 2019
See all research and statistics

Our management

Jane Harbottle
Jane Harbottle
Interim Chief Executive
Michael Jennings
Principal Legal Adviser
Lucy Jones
Head, Corporate Centre
Lorna Maden
Interim Director of Finance Business Partner
Dr Samantha Milton
Head of Public Defender Service
Jo Fiddian
Deputy Director, Service Development and Central Commissioning
Malcolm Bryant
Head of High Cost Civil Complex Cases
Paul Henson
Deputy Director, Finance Business Partner Operations
David Thomas
Head of Contract Management and Assurance
Alistair Adan
Interim Head of Case Management

Contact LAA

General enquiries

Legal Aid Agency
Unit B8
Berkley Way
Viking Business Park
South Tyneside
NE31 1SF
United Kingdom

Civil general enquiries

0300 200 2020

DX 742350 JARROW

General information - this email should not be used for Client and Cost Management System (CCMS) queries.
For information on how to submit a CCMS query visit the contacts page of the CCMS website:

Criminal application enquiries


0300 200 2020

For information on how to contact us by post or e-mail visit the contacts page:

Criminal billing enquiries


0300 200 2020

For information on how to contact us by e-mail visit the contacts page:

Civil Legal Advice


0345 345 4 345

Get free and confidential legal advice in England and Wales if you’re eligible for legal aid. Work out if you qualify for legal aid at
The service will check if you qualify for legal aid and if you do you can speak to a CLA operator who will check your details and put you through to a CLA legal adviser.

Public Defender Service

The Public Defender Service (PDS) is a criminal law supplier, funded by the Legal Aid Agency (LAA) and has offices in Cheltenham, Darlington, Pontypridd and Swansea.

Public Defender Service: Advocacy Unit

Secured Debt

Secured Debt Team
Legal Aid Agency 1
PO BOX 10619
United Kingdom

DX 324205
Nottingham 59

All enquiries relating to statutory charge cases or debts that have a security against a property.

Cash and Collections

Cash and Collections Team
PO Box 10620
United Kingdom


0300 200 2020

DX 324204
Nottingham 59

Enquiries relating to management of unsecured debt and enquiries relating to receipt of money to the LAA. Payments can take up to 5 working days to show on our systems.

Reporting fraud against the LAA

Counter Fraud and Investigations
Legal Aid Agency
Postal Point 13.53
Floor 13
102 Petty France
United Kingdom

Claims concerning LAA decisions

The Principal Legal Adviser
Central Legal Team
Legal Aid Agency
Postal Point 13.51
Floor 13
102 Petty France
United Kingdom

Technical support

Technical support

0300 200 2020

LAA eTendering portal

LAA Tender helpdesk

0800 368 4850

Sign up to our bulletins

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of Information requests

Disclosure Team
Postal Point 10:38
Floor 10
102 Petty France
United Kingdom

Corporate information

Jobs and contracts

  1. Procurement at LAA
  2. Jobs

Our Personal information charter explains how we treat your personal information.