Head, Corporate Centre

Lucy Jones



Lucy Jones was appointed Head of the Corporate Centre at the Legal Aid Agency in June 2019. Her career started in prisons and over the last 17 years she has worked in a range of roles across the justice sector. These include victims and prisoner policy, ministerial strategy, operational delivery and transformational change.

Head, Corporate Centre

The head of the Corporate Centre at LAA is responsible for:

  • internal and stakeholder communications
  • complaints and central customer service functions
  • information governance
  • corporate reporting
  • organisational change
  • LAA’s strategy and business plan
  • oversight of both the CEO’s private office and the board secretariat
  • equality and diversity issues