Jane Harbottle was appointed acting Head of Civil Legal Aid at the Legal Aid Agency in March 2015. The appointment was made permanent in June 2016.
Earlier in her career Jane conducted fraud investigations, litigation and debt recovery in the private sector. She joined the Legal Services Commission (the LAA’s predecessor organisation) as a contract manager in May 2000. Previous roles include:
- National Contracts Manager
- Senior Direct Services Contract Manager
- Area Contract Manager (North East)
- Litigation Manager
Head of Civil Legal Aid
The Head of Civil Legal Aid is responsible for ensuring civil certificated applications and bills are processed effectively.
The post-holder leads teams processing civil applications, bills, payments on account, customer services, complaints handling, stakeholder training in civil processes, administration and the operation of the LAA national filing centre.