Head of Civil Legal Aid and Head of Criminal Casework

Jane Harbottle

Jane Harbottle



Jane Harbottle was appointed acting Head of Civil Legal Aid at the Legal Aid Agency in March 2015. The appointment was made permanent in June 2016. She took on additional responsibilities as Head of Criminal Casework in March 2017 while the current post-holder is on secondment.

Earlier in her career Jane conducted fraud investigations, litigation and debt recovery in the private sector. She joined the Legal Services Commission (the LAA’s predecessor organisation) as a contract manager in May 2000. Previous roles include:

  • National Contracts Manager
  • Senior Direct Services Contract Manager
  • Area Contract Manager (North East)
  • Litigation Manager

Head of Civil Legal Aid

The Head of Civil Legal Aid is responsible for ensuring civil certificated applications and bills are processed effectively.

The post-holder leads teams processing civil applications, bills, payments on account, customer services, complaints handling, stakeholder training in civil processes, administration and the operation of the LAA national filing centre.

Head of Criminal Casework

The Head of Criminal Casework leads the teams that process all applications and bills for criminal legal aid and central funds. This also includes the collection and enforcement of contributions made under the Crown Court means testing scheme.

Jane is a member of the Executive Leadership Team and chairs the LAA’s Operational Committee. She is also a member of the LAA board.