Using our documents
The Legal Aid Agency publishes documents in a range of formats, including: PDF, Word, Excel and other types as documents.
We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:
explore HTML options where possible
tag headings and other parts of the document properly, so screen readers can understand the page structure
make sure we include alt text alongside non-decorative images, so people who cannot see them understand what they’re there for
avoid using tables, except when we’re presenting data
write in plain English
How accessible our documents are
New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.
However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:
are scanned documents and aren’t marked up in a way that allows screen readers to understand them
are not tagged up properly - for example, they do not contain proper headings
are not written in plain English
are online forms that are difficult to navigate using just a keyboard
contain images and charts without a textual description
include complex tables
are forms which have guidance in a separate PDF to help completion
This mostly applies to our:
These types of documents are exempt from the regulations, so we do not currently have any plans to make them accessible.
But if you need to access information in one of these document types, you can contact us and ask for an alternative format.
What to do if you cannot use one of our documents
If you need a document we’ve published in a different format:
We’ll consider the request and get back to you in 15 working days.
We’re always looking to improve the accessibility of our documents. If you find any problems that aren’t listed on this page or you think we’re not meeting accessibility requirements, contact our communications team:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about the accessibility of our documents
We are committed to making our documents accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The documents the Legal Aid Agency publishes are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
Some of our documents have diagrams and/or tables. Some of these do not have a text alternative, so the information in them isn’t available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).
Some of our documents do not identify headings, lists or data tables correctly. This means users using screen readers may not be able to follow the structure of a document, which in turn may affect their ability to access and understand the information. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
In some of our documents colour is used to differentiate types of information. This means users who cannot see will not be able understand the meaning the colour is supposed to convey. This doesn’t meet WCAG 2.1 success criterion 1.4.1 (sensory characteristics).
Some of our documents and pages contain images of text to convey information, rather than plain text. This means users either using a text-only browser or using assistive technology may not be able to understand the image of text. This doesn’t meet WCAG 2.1 success criterion 1.4.5 (images of text).
Some of our documents and pages do not have titles that describe the topic or purpose of the page. This is often the case where we have older pages created some time ago. This makes it hard for users to navigate and find the content they need. This doesn’t meet WCAG 2.1 success criterion 2.4.2.
Some links in our documents do not contain context in the link text. This makes it hard for users using assistive technology to understand what the link is for, and where they would be directed to if clicked. This doesn’t meet the WCAG 2.1 success criterion 2.4.4 (link purpose (in context)).
Some of our documents are not structured properly. This means they may not be accessible for users using screen readers or other assistive technology. This doesn’t meet WCAG 2.1 success criterion 4.1.2.
When we publish new documents we aim to make sure they are accessible. We are recording accessibility issues with content to bring them within scope of the accessibility regulations.
Content that’s not within the scope of the accessibility regulations
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
We are using accessibility checking software to test any new PDFs or Word documents we publish.
How we tested our documents
We last tested a sample of our documents in February 2020. The test was carried out by LAA web publishers who regularly place content online. We tested PDF, Word and Excel documents.
What we’re doing to improve accessibility
We’re improving accessibility by carrying out accessibility checks on all our new documents.
Our staff are being educated in the creation of accessible documents. We are implementing processes and requirements to ensure we meet the accessibility requirements.
This page was prepared on 2 March 2020.