Equality and diversity

We are committed to ensuring equality is the cornerstone of everything we do as an organisation.

Providing accessible legal aid services is a guiding principle at the Legal Aid Agency. It helps us meet our duties under the Equality Act 2010. It also means we are directly contributing to the equality objectives of the Ministry of Justice.

We try to ensure that the information and services we provide online, as well as any letters or forms, are as clear and simple to read and use as possible.

We know that some people, including people with disabilities, may sometimes need help and support to communicate with us directly or access the services provided by your legal aid adviser.

Reasonable adjustments

If you need something different to ensure that you can access and use legal aid services in the same way as a person without a disability this is often called a ‘reasonable adjustment’.

Disabilities affect people differently so we or your legal aid adviser won’t always know what will help. If you have a disability that means you can’t access the information and services provided you should speak to your legal adviser or tell us.

Try to explain how your disability affects you giving as much information as you can. This will help us or your legal aid adviser to consider what can be done to support you.

For example, if it will help you should be able to receive information in large print, audio, easy read or braille.

Who should I speak to?

If you have a legal aid adviser you should talk to them about what support you might need. If necessary they will tell us when they apply for legal aid on your behalf. They can also tell us how we should communicate with you if we need to.

Further information

If you have already made an application for legal aid and need further support accessing services then use the contact details below:


0300 200 2020

You can also write to: ‘Reasonable Adjustment Requests’, Legal Aid Agency, Unit B8, Berkley Way, Viking Business Park, Jarrow, South Tyneside, NE31 1SF