Disclosure and Barring Service

Latest from the Disclosure and Barring Service

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What we do

The Disclosure and Barring Service helps employers make safer recruitment decisions.

DBS is an executive non-departmental public body, sponsored by the Home Office.

Read more about what we do

Documents

Policy papers and consultations

See all policy papers and consultations

Transparency and freedom of information releases

See all transparency and freedom of information releases

Our management

DBS Board Chairman
DBS Board Member
DBS Board Member
DBS Board Member
DBS Board Member
DBS Board Member
DBS Associate Board Member
DBS Associate Board Member
DBS Associate Board Member
Co-opted member of Quality, Finance and Performance Committee
DBS Board Apprentice
Chief Executive
Deputy Chief Executive and Executive Director of Finance and Corporate Services
Executive Director for Operational Services
Director for Finance
Executive Director of Technology and Innovation
Human Resources and Organisational Development Director
Director of Legal Services
Board Secretary
Interim Director for Barring Operations

Contact DBS

DBS disclosure service

DBS customer services
PO Box 3961
Royal Wootton Bassett
SN4 4HF
United Kingdom

DBS helpline

03000 200 190

Minicom

03000 200 192

Welsh

03000 200 191

International

+44151 676 9390

Our current opening hours are 09:00 to 17:00, Monday to Friday.

The Disclosure and Barring Service webchat is available Monday to Friday from 09:00 to 17:00. The webchat is available to answer general customer queries.

If emailing us, please provide 5 pieces of information, this must include:
• Full name
• Address declared on the application form (including house number and postcode)
• Date of birth

And two of the below:

• DBS Application reference number
• National Insurance Number
• Position applied for
• Employer Name
• Place of Birth (town/city and country)
• DBS certificate reference number
• Passport Number
• Driving Licence number
• Previous address

In addition to the above, Registered Bodies will also need to provide their ‘Registered Body reference number’ and ‘Countersignatory reference number’ to confirm their identity.

You may be asked some security questions to verify your identity. All calls to the above number are recorded for record keeping, training and quality assurance.

We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.

Go to the DBS online tracking service to check on the progress of an application. Tracking an application is much quicker online. The link to this service is available at the top of this homepage.

DBS certificate disputes

PO Box 165
Liverpool
L69 3JD
United Kingdom

Telephone

03000 200 190

Contact us if you think your DBS certificate is wrong. This can include incorrect personal details, incorrect conviction information or other discrepancies. If you receive a DBS certificate with a conviction that doesn't relate to you, you should also inform the person who requested that you complete the form as soon as possible.

The phone line for certificate disputes is open 9am to 5pm, Monday to Friday only.

Sensitive applications

Sensitive applications team
Customer services
PO Box 165
Liverpool
L69 3JD
United Kingdom

Sensitive applications team

0300 106 1452

Please note: Advisers who answer calls to the sensitive applications line cannot answer queries that do not relate to sensitive applications.

Transgender applicants are protected in legislation and are not obliged to include details indicating a previous gender in their application form.

DBS has a process in place which allows any details indicating a previous gender to be checked without being disclosed on the completed certificate.

They are, however, required by law to provide all name details to DBS in their current and any previous identity. Deliberately withholding this information may be an attempt to prevent conviction information being revealed and is an offence.

If emailing, we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.

DBS barring

DBS barring
PO Box 3963
Royal Wootton Bassett
SN4 4HH
United Kingdom

Telephone:

03000 200 190

We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. For this reason we recommend submitting referrals via our secure online referral form, however if you are using a paper referral form we recommend using registered post.

FOI requests

DBS Freedom of Information Officer
Policy Department
PO Box 165
Liverpool
L69 3JD
United Kingdom

If you wish to submit a new request under the Freedom of Information Act please contact the DBS.

Most requests are free of charge but you may need to pay a small amount for photocopies or postage. When you submit a request we'll let you know if you have to make a payment.

DBS legal services

DBS legal services
Stephenson House
Alderman Best Way
Darlington
DL1 4WB
United Kingdom

Addresses for service of legal documents. Service is accepted by post or by email.

DBS complaints

If you are unhappy with a DBS service, please contact DBS complaints. To help us investigate your complaint, please complete the form available on the page linked above.

Complaint forms can be submitted to DBS using the email listed above.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.

Corporate information

Jobs and contracts

Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.