Disclosure and Barring Service

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What the Disclosure and Barring Service does

The Disclosure and Barring Service helps employers make safer recruitment decisions each year by processing and issuing DBS checks for England, Wales, the Channel Islands and the Isle of Man. DBS also maintains the adults’ and children’s Barred Lists and makes considered decisions as to whether an individual should be included on one or both of these lists and barred from engaging in regulated activity.

DBS is an executive non-departmental public body, sponsored by the Home Office.

Read more about what we do


News and communications

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Research and statistics

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Policy papers and consultations

See all policy papers and consultations

Transparency and freedom of information releases

See all transparency and freedom of information releases

Our management

DBS Board Chairman
Dr Gillian Fairfield
DBS Board Member
Glenn Houston
DBS Board Member
David Banks
DBS Board Member
Mary Cunneen
DBS Board Member
Samantha Durrant
DBS Board Member
Neil Rhodes
Chief Executive
Eric Robinson
Chief Finance Officer and Deputy Chief Executive
Paul Whiting
Executive Director for Operations (Disclosure)
Ian Johnston
Executive Director of Barring and Safeguarding
Suzanne Smith
Executive Director for Technology and Innovation
Barry Topham
Executive Director for Strategy and Performance
Natalie Benton
Executive Director for Business Transformation
Ian Benson
Commercial Director
Penny Fell
Human Resources and Organisational Development Director
Rachel Welch
Board Secretary
Martin Skeats

Contact DBS

DBS disclosure service

DBS customer services
PO Box 3961
Royal Wootton Bassett
United Kingdom

DBS helpline

03000 200 190


03000 200 192


03000 200 191


+44151 676 9390

Our current opening hours are 08:00 to 18:00, Monday to Friday, and 10:00 to 17:00 on Saturday.

You may be asked some security questions to verify your identity. All calls to this number are recorded for record keeping, training and quality assurance.

If emailing us, please include your full name, address including postcode and telephone number. Please also include any DBS reference numbers if relevant.

If you are contacting us about an application, please provide five of the following: full name, address including postcode, date of birth, position applied for, name of employer, National Insurance Number, a previous address, place of birth and/or your ‘E’ or ‘F’ reference.

In addition to the above, Registered Bodies will also need to provide their ‘Registered Body reference number’ and ‘Countersignatory reference number’ to confirm their identity.

We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.

Go to the DBS online tracking service to check on the progress of an application. Tracking an application is much quicker online. The link to this service is available at the top of this homepage.

DBS certificate disputes

PO Box 165
L69 3JD
United Kingdom


03000 200 190

Contact us if you think your DBS certificate is wrong. This can include incorrect personal details, incorrect conviction information or other discrepancies. If you receive a DBS certificate with a conviction that doesn't relate to you, you should also inform the person who requested that you complete the form as soon as possible.

The phone line for certificate disputes is open 9am to 5pm, Monday to Friday only.

Sensitive applications

Sensitive applications team
Customer services
PO Box 165
L69 3JD
United Kingdom

Transgender applicants are protected in legislation and are not obliged to include details indicating a previous gender in their application form.

The DBS has a process in place which allows any details indicating a previous gender to be checked without being disclosed on the completed certificate.

They are, however, required by law to provide all name details to the DBS in their current and any previous identity. Deliberately withholding this information may be an attempt to prevent conviction information being revealed and is an offence.

If emailing, we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.

DBS barring

DBS barring
PO Box 3963
Royal Wootton Bassett
United Kingdom


03000 200 190

We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. For this reason we recommend submitting referrals via our secure online referral form, however if you are using a paper referral form we recommend using registered post.

FOI requests

DBS Freedom of Information Officer
Policy Department
PO Box 165
L69 3JD
United Kingdom

If you wish to submit a new request under the Freedom of Information Act please contact the DBS.

Most requests are free of charge but you may need to pay a small amount for photocopies or postage. When you submit a request we'll let you know if you have to make a payment.

DBS legal services

DBS legal services
Stephenson House
Alderman Best Way
United Kingdom

Address to be used for the service of legal documents.

DBS does not accept service by email.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.

Corporate information

Jobs and contracts

Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.