The Disclosure and Barring Service helps employers make safer recruitment decisions each year by processing and issuing DBS checks for England, Wales, the Channel Islands and the Isle of Man. DBS also maintains the adults’ and children’s Barred Lists and makes considered decisions as to whether an individual should be included on one or both of these lists and barred from engaging in regulated activity.
DBS is an executive non-departmental public body, sponsored by the Home Office.
The phone lines are open 8am to 6pm Monday to Friday, and 10am to 5pm on Saturday. You may be asked some security questions to verify your identity. All calls to this number are recorded for record keeping, training and quality assurance.
If emailing us, please include your full name, address including postcode and telephone number. Please also include any DBS reference numbers if relevant.
If you are contacting us about an application, please provide five of the following: full name, address including postcode, date of birth, position applied for, name of employer, National Insurance Number, a previous address, place of birth and/or your ‘E’ or ‘F’ reference.
In addition to the above, Registered Bodies will also need to provide their ‘Registered Body reference number’ and ‘Countersignatory reference number’ to confirm their identity.
We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.
Go to the DBS online tracking service to check on the progress of an application. Tracking an application is much quicker online. The link to this service is available at the top of this homepage.
DBS certificate disputes
PO Box 165 Liverpool L69 3JD United Kingdom
03000 200 190
Contact us if you think your DBS certificate is wrong. This can include incorrect personal details, incorrect conviction information or other discrepancies. If you receive a DBS certificate with a conviction that doesn't relate to you, you should also inform the person who requested that you complete the form as soon as possible.
The phone line for certificate disputes is open 9am to 5pm, Monday to Friday only.
Sensitive applications team Customer services PO Box 165 Liverpool L69 3JD United Kingdom
Transgender applicants are protected in legislation and are not obliged to include details indicating a previous gender in their application form.
The DBS has a process in place which allows any details indicating a previous gender to be checked without being disclosed on the completed certificate.
They are, however, required by law to provide all name details to the DBS in their current and any previous identity. Deliberately withholding this information may be an attempt to prevent conviction information being revealed and is an offence.
If emailing, we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.
DBS barring PO Box 3963 Royal Wootton Bassett SN4 4HH United Kingdom
03000 200 190
We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. For this reason we recommend submitting referrals via our secure online referral form, however if you are using a paper referral form we recommend using registered post.
You can also use Webchat on DBS online services to contact us about any general enquiries.
DBS Freedom of Information Officer Policy Department PO Box 165 Liverpool L69 3JD United Kingdom