Disclosure and Barring Service

Latest from the Disclosure and Barring Service

  1. List of offences that will never be filtered from a DBS certificate
  2. DBS ID checking guidelines
  3. DBS guidance leaflets

See all latest documents

What the Disclosure and Barring Service does

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions on more than four million people every year.

DBS is an executive non-departmental public body, sponsored by the Home Office.

Read more about what we do

Documents

Our announcements

  1. Partnership working to tackle fraud
  2. Use GOV.UK to answer your queries
  3. See all announcements

Our statistics

  1. DBS checks: police performance summary
  2. DBS Freedom of Information Log
  3. See all statistics

Our management

Adele Downey
Adele Downey
Chief Executive and DBS Board Member
Bill  Griffiths
Bill Griffiths
DBS Board Chairman
Catherine Doran
Catherine Doran
Non-Executive Director and DBS Board Member
Kath Tunstall
Kath Tunstall
Non-Executive Director and DBS Board Member
Jenny Mooney
Jenny Mooney
Director for Operations (Barring)
Ian Johnston
Ian Johnston
Director for Operations (Disclosure) and DBS Board Member
Paul Whiting
Paul Whiting
Chief Finance Officer, Deputy Chief Executive and DBS Board Member
Caroline Anderson
Caroline Anderson
Non-executive director - DBS Board Member
Andy Nelson
Andy Nelson
Non-Executive Director and DBS Board Member
Gareth  Gregory
Gareth Gregory
Director for Finance
Suzanne Smith
Director of Safeguarding
Barry Topham
Barry Topham
Chief Information and Digital Officer
Glenn Houston
Glenn Houston
Non-Executive Director and DBS Board Member
Gary Blanchard
Gary Blanchard
Chief Operating Officer
Jackie Kelly
Jackie Kelly
Chief People Officer

Contact DBS

DBS disclosure service

DBS customer services
PO Box 3961
Royal Wootton Bassett
SN4 4HF
United Kingdom

DBS helpline

03000 200 190

Minicom

03000 200 192

Welsh

03000 200 191

International

+44151 676 9390

Go to the DBS online tracking service to check on the progress of an application. Tracking an application is much quicker online. The link to this service is available at the top of this homepage.

The phone line is open 8am to 6pm on weekdays and 10am to 5pm on Saturday. You may be asked some security questions to verify your identity. All calls to this number are recorded for training and security purposes.

If emailing us, please include your full name, address telephone number and, if relevant, any DBS references numbers in your correspondence. We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.

DBS certificate disputes

PO Box 165
Liverpool
L69 3JD
United Kingdom

Telephone

03000 200 190

Contact us if you think your DBS certificate is wrong. This can include incorrect personal details, incorrect conviction information or other discrepancies. If you receive a DBS certificate with a conviction that doesn't relate to you, you should also inform the person who requested that you complete the form as soon as possible.

The phone line for certificate disputes is open 9am to 5pm, Monday to Friday only.

Sensitive applications

Sensitive applications team
Customer services
PO Box 165
Liverpool
L69 3JD
United Kingdom

Transgender applicants are protected in legislation and are not obliged to include details indicating a previous gender in their application form.

The DBS has a process in place which allows any details indicating a previous gender to be checked without being disclosed on the completed certificate.

They are, however, required by law to provide all name details to the DBS in their current and any previous identity. Deliberately withholding this information may be an attempt to prevent conviction information being revealed and is an offence.

If emailing, we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.

DBS barring

DBS barring
PO Box 3963
Royal Wootton Bassett
SN4 4HH
United Kingdom

Telephone:

03000 200 190

We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. For this reason we recommend submitting referrals via our secure online referral form, however if you are using a paper referral form we recommend using registered post.

You can also use Webchat on DBS online services to contact us about any general enquiries.

FOI requests

DBS Freedom of Information Officer
Policy Department
PO Box 165
Liverpool
L69 3JD
United Kingdom

If you wish to submit a new request under the Freedom of Information Act please contact the DBS.

Most requests are free of charge but you may need to pay a small amount for photocopies or postage. When you submit a request we'll let you know if you have to make a payment.

DBS legal services

DBS legal services
Stephenson House
Alderman Best Way
Darlington
DL1 4WB
United Kingdom

Address to be used for the service of legal documents.

DBS does not accept service by email.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.

Corporate information

Jobs and contracts

  1. Working for DBS
  2. Jobs

Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information.