Welsh language scheme

The Welsh Language Scheme sets out how the Disclosure and Barring Service can provide its services to the public in Welsh.

At the Disclosure and Barring Service (DBS), we are committed to providing our Welsh customers with the best possible service, and currently operate under the Home Office’s Welsh Language Scheme.

The Home Office’s Welsh Language Scheme applies to the Home Office in its entirety and all Home Office agencies and public bodies, unless they run their own Welsh Language Scheme.

DBS certificates

We do all we can to make sure that our documents are translated into Welsh. However, it is worth noting that DBS certificates cannot be printed in Welsh.

This is because under Part V of the Police Act 1997, the DBS is required to disclose criminal records and other government information as it is recorded in central records. This information is recorded on the Police National Computer (PNC) in English only, so DBS certificates will be issued in English only.

The DBS does not have the authority to translate information and has identified inherent risk to the integrity and accuracy of the DBS checking service, should certificate information be translated.

Also, where information is to be disputed there would be an additional need to revert the information to English for consideration of the original information.

Contact information

The Welsh Language line telephone number for DBS checking service enquiries is 03000 200 191.

The address for Welsh correspondence is:

PO Box 3961
Royal Wootton Bassett
United Kingdom

The email address for Welsh correspondence is customerservices@dbs.gov.uk.