Welsh language scheme

The Welsh language scheme sets out how the Disclosure and Barring Service can provide its services to the public in Welsh.

Currently DBS is not formally signed-up to the Welsh Language scheme, whereas both of our legacy organisations Criminal Records Bureau and Independent Safeguarding Authority were. However we do aim to provide the best possible service to our Welsh customers and have adopted the main principles of the scheme.

You can apply in Welsh for a DBS check, phone or write to us in Welsh.

DBS checking service guidance material is also available in Welsh on this website or by emailing the DBS communications team with your request.

  • Welsh language line number for DBS checking service enquiries is 03000 200 191

  • adress for Welsh correspondence is: DBS customer services, PO Box 110, Liverpool, L69 3JD

  • email address for Welsh correspondence is: customerservices@dbs.gsi.gov.uk

DBS certificates

Disclosure and Barring Service (DBS) certificates cannot be printed and issued in Welsh. This is because under Part V of the Police Act 1997, the DBS is required to disclose criminal records and other government information as it is recorded in central records. Because this information is recorded in English only, DBS certificates will be issued only in English.

The DBS does not have the authority to translate information and has identified inherent risk to the integrity and accuracy of the DBS service should certificate information be translated.

In addition, where information is to be disputed, there would be an additional need to revert to English for consideration of the original information.

Welsh language application complaints

If you have submitted a DBS check application in Welsh and you are unhappy with the Welsh service you have received from us, you should make a complaint.

If you remain dissatisfied with the final response from the DBS Chief Executive you can take your complaint to the Welsh Language Commissioner who will investigate on your behalf.