Crown Representatives

In 2011 the Cabinet Office introduced a new approach for how government engages with its key suppliers, introducing the ‘Crown Representative’ network to act as a focal point for particular groups of providers looking to supply to the public sector.

Watch a video about the work of the Crown Representatives

Crown Representatives help the government to act as a single customer. They work across departments to ensure a single and strategic view of the government’s needs is communicated to the market, identify areas for cost savings, and act as a point of focus for cross-cutting supplier-related issues.

Additionally they enable ideas or suggestions raised by the market or individual suppliers to be shared amongst government’s commercial community.

Crown Representatives work with departments’ existing commercial teams. Often they will step in to resolve disputes or lead on negotiations where a government-wide deal is being sought.

There are Crown Representatives covering all sectors of service provision, from small and medium enterprises and voluntary sector organisations, through to mutually owned organisations, large suppliers and specific sectors such as banking services.

The government is committed to doing business in new and innovative ways and the team of Crown Representatives is at the heart of this work and the reforms currently underway.

The Crown Representative team

Crown Representatives manage either a small pool of government’s key strategic suppliers, or represent a particular sector of the market. There are around 30 suppliers who hold a wide portfolio of significant contracts across a number of departments, drawn predominantly from the technology, business process outsourcing, banking services, and facilities management sectors.

Additionally some Crown Representatives address and represent the needs of specific groups of providers such as SMEs, voluntary sector organisations, social enterprises, and to support and foster the creation of new commercial models for delivery of public services. The team of Crown Representatives are in the Crown Commercial Service and work closely with Bill Crothers, the government’s Chief Commercial Officer.

View a list of the Crown Representatives and the strategic suppliers they work with. The Minister for the Cabinet Office has committed to reviewing the list of strategic suppliers at regular intervals to ensure the government’s focus remains relevant.

There are no members in this group.