Opening times: Monday to Friday 9.30am to 5pm (excluding bank holidays)
You may get a quicker answer by calling between 9.30am and 10am, or between 4pm and 5pm.
DfE incident support helpline
0800 046 8687
This helpline is available to answer any questions you have about COVID-19 relating to education and childcare settings and children’s social care. You can also use it for support with any national incidents and emergencies.
Opening times: Monday to Friday from 8am to 4pm
If you work in a school or college, have your unique reference number (URN or UK PRN) available when calling the helpline.