Contact the Department for Education (DfE)

Check online for the information you need before you contact DfE.

Read the latest information about nursery, school and college closures following the outbreak of coronavirus (COVID-19).

Parents

Find out how to:

Teachers and childcare professionals

Find out how to:

Contact DfE

You can call DfE if you cannot find the information you need online. Call centres are very busy following the outbreak of coronavirus (COVID-19).

If your query is about coronavirus (COVID-19)

Call the DfE coronavirus helpline if you have a query in England about:

  • early years including nurseries
  • schools
  • colleges
  • universities
  • children’s social care

If you work in a school, you’ll need your unique reference number (URN or UK PRN) when you contact DfE.

DfE coronavirus helpline
Telephone: 0800 046 8687
Monday to Friday, 8am to 6pm
Saturday to Sunday, 10am to 6pm
Find out about call charges

If your query is about anything else

DfE helpline
Telephone: 0370 000 2288
Monday to Friday, 9am to 5pm
Find out about call charges

You can also contact DfE online. You’ll usually get a reply within 15 working days although it could take longer.