Contact the Department for Education (DfE)

Check online for the information you need before you contact DfE.

Parents

Find out how to:

Teachers and childcare professionals

Find out how to:

Contact DfE by phone

Call the incident support helpline if your query is about national incidents or emergencies.

DfE incident support helpline
Telephone: 0800 046 8687
Monday to Friday, 8am to 4pm
Find out about call charges

Call the helpline if your query is about anything else.

DfE helpline
Telephone: 0370 000 2288
Monday to Friday, 9:30am to 5pm
Find out about call charges

If you work in a school, you’ll need your unique reference number (URN or UK PRN) when you contact DfE.

Contact DfE online

You can contact DfE online to:

  • submit a question, comment, or complaint
  • report wrongdoing in the public sector (know as whistleblowing)
  • make a freedom of information (FOI) request
  • find out what information DfE holds about you (known as a subject access request)

You’ll usually get a reply within 15 working days.