- British Embassy Hanoi, British Consulate General Hong Kong, British Embassy Manila, British Embassy Seoul, British High Commission Kuala Lumpur British High Commission Canberra, British High Commission Wellington, British Embassy Ulaanbaatar, British Embassy Bangkok, British Embassy Beijing, British Consulate General Guangzhou, British Consulate General Chongqing, British Consulate General Shanghai, British Embassy Phnom Penh, British High Commission Honiara, British High Commission Bandar Seri Begawan, British High Commission Suva, British High Commission Singapore, British Embassy Tokyo, and British Embassy Jakarta
- Part of:
- Australia, Brunei, Cambodia, China, Fiji Hong Kong, Indonesia, Japan, Malaysia, Mongolia, New Zealand, Philippines, Singapore, Solomon Islands, South Korea, Thailand, and Vietnam
- 31 March 2014
UK visa customers will get a better service by using new international enquiry service to find information on the visa application process.
UK visa customers will get a better service by using our new international enquiry service to find information about the visa application process. If you need a UK visa and have any inquiry on how to apply, please visit our website. The new service will be provided by Hinduja Global Solutions (HGS) from 1 April 2014.
UK Visas and Immigration is working in partnership with Hinduja Global Solutions to provide visa customers with quicker responses.
The new enquiry service will provide an improved service to visa customers in 20 languages with opening times reflecting the working hours and days in each country.
Sarah Rapson, UK Visas and Immigration’s director general said:
Providing excellent customer service to visa applicants is a key part of what we do. HGS will run a global enquiry service for all our visa customers from here in the UK, for the first time providing a top quality enquiry service that will assist those wanting to come to the UK. Our customers can expect a quick, accurate and professional service available to help them throughout their application.
Published: 31 March 2014
From: British Embassy Hanoi British Consulate General Hong Kong British Embassy Manila British Embassy Seoul British High Commission Kuala Lumpur British High Commission Canberra British High Commission Wellington British Embassy Ulaanbaatar British Embassy Bangkok British Embassy Beijing British Consulate General Guangzhou British Consulate General Chongqing British Consulate General Shanghai British Embassy Phnom Penh British High Commission Honiara British High Commission Bandar Seri Begawan British High Commission Suva British High Commission Singapore British Embassy Tokyo British Embassy Jakarta