Guidance

A guide to Veterans Services

This leaflet provides information on who Veterans UK are and what they do.

Documents

A guide to Veterans Services

Details

Veterans UK helpline

Veterans UK
Ministry of Defence
Norcross

Thornton Cleveleys
FY5 3WP

The DBS Veterans UK, Civilian Personnel, UKSV, FP&S and IT Enquiry Centres opening hours over Christmas and New Year are:

Christmas Eve, Monday 24 December 9.00am to 1.00pm
Christmas Day, Tuesday 25 December closed
Boxing Day, Wednesday 26 December closed
Thursday 27 December 9.00am to 3.00pm
Friday 28 December 9.00am to 3.00pm
New Year's Eve, Monday 31 December 8.00am to 1.00pm
New Year's Day, Tuesday1 January closed

Normal Service 8.00 am to 5.00 pm Monday to Friday

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Contacting DBS Enquiry Centres

As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.

Veterans UK Enquiry Centre
Veterans-uk@mod.gov.uk.
The phone number is 0808 1914 2 18

Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.

Published 28 October 2016
Last updated 31 May 2017 + show all updates
  1. Updated leaflet with latest edition
  2. First published.