7. Contact the Disclosure and Barring Service

The Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) have merged into the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks.

DBS helpline


Contact the DBS helpline with any questions.


If you send an email include the full name, address, telephone number and any DBS reference numbers.


You can use the DBS tracking service to check on the progress of an application.

DBS customer services
customerservices@dbs.gsi.gov.uk
Telephone: 0300 0200 190
Welsh: 0300 0200 191
Minicom: 0300 0200 192
International: +44 151 676 9390
Monday to Friday, 8am to 6pm
Saturday, 10am to 5pm
Find out about call charges

DBS customer services
PO Box 3961
Wootton Bassett
SN4 4HF

Transgender applications

Contact the DBS sensitive applications team if you’re a transgender applicant and you don’t want to reveal details of your previous identity to a potential employer.

DBS sensitive applications team
sensitive@dbs.gsi.gov.uk

Sensitive applications team
Customer services
PO Box 165
Liverpool
L69 3JD