7. Contact the Disclosure and Barring Service

Criminal Records Bureau (CRB) checks are now called Disclosure and Barring Service (DBS) checks.

DBS helpline


Contact the DBS helpline with any questions.


If you send an email include the full name, address, telephone number and any DBS reference numbers.


You can use the DBS tracking service to check on the progress of an application.

DBS customer services customerservices@dbs.gsi.gov.uk
Telephone: 0300 0200 190
Welsh: 0300 0200 191
Minicom: 0300 0200 192
International: +44 151 676 9390
Monday to Friday, 8am to 6pm (9am to 5pm for appeals and disputes)
Saturday, 10am to 5pm
Find out about call charges

DBS customer services
PO Box 3961
Royal Wootton Bassett
SN4 4HF

Transgender applications

Contact the DBS sensitive applications team if you’re a transgender applicant and you don’t want to reveal details of your previous identity to a potential employer.

DBS sensitive applications team sensitive@dbs.gsi.gov.uk

Sensitive applications team
Customer services
PO Box 165
Liverpool
L69 3JD