Rail passenger experience

Services

Sea or rail carriers: pet travel required method of operation (RMOP)

Fill in this RMOP form to get approval from APHA to transport pets or assistance dogs to England, Scotland or Wales.

Transport user personas: understanding different users and their needs
- Detailed guide
- 18 July 2023
- Department for Transport
Passenger travel to the EU by air, rail or sea
- Detailed guide
- 31 December 2020
- Department for Transport
Minimum service levels for passenger railway services regulations
- Guidance
- 8 December 2023
- Department for Transport
Rail transport: domestic and cross-border operations
- Detailed guide
- 4 January 2021
- Department for Transport
Thameslink rolling stock project
- Guidance
- 8 September 2011
- Department for Transport

Passenger rail service complaints: October to December 2023
- 4 April 2024
- Office of Rail and Road
- National statistics
Delay compensation claims: 15 October 2023 to 6 January 2024 (Periods 8 to 10)
- 4 April 2024
- Office of Rail and Road
- Official statistics
Sponsoring a major project: the Crossrail experience
- 18 March 2024
- Department for Transport and Infrastructure and Projects Authority
- Independent report
Passenger rail performance: October to December 2023
- 7 March 2024
- Office of Rail and Road
- National statistics
LNER single leg pricing trial evaluation: revenue analysis
- 25 January 2024
- Department for Transport
- Research

RVAR 2010 exemption: London Underground Limited Bakerloo line
- 29 February 2024
- Department for Transport
- Open consultation
- Date closed 28 March 2024
Williams-Shapps Plan for Rail: legislative changes to implement rail reform
- 26 February 2024
- Department for Transport
- Consultation outcome
- Date closed 04 August 2022
Minimum service levels for passenger rail during strike action
- 6 November 2023
- Department for Transport
- Consultation outcome
- Date closed 15 May 2023
Draft Rail Reform Bill
- 20 February 2024
- Department for Transport
- Policy paper
Great British Railways: Williams-Shapps plan for rail
- 14 December 2023
- Department for Transport
- Policy paper

Train operating companies: Passenger’s Charter compensation
- 16 November 2023
- Department for Transport
- Transparency
British Transport Police: an inspection of the service provided to the victims of crime
- 20 May 2022
- Department for Transport, HM Inspectorate of Constabulary and Fire & Rescue Services, and British Transport Police Authority
- Corporate report
Proportion of trains running on time
- 30 July 2015
- Department for Transport
- Transparency
Rail passenger miles
- 8 June 2015
- Department for Transport
- Transparency