Rail passenger experience

Improving the rail passenger experience through investment, improved complaint handling and compensation schemes.

Guidance and regulation

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News and communications

  1. Compensation boost for northern passengers as 'delay repay' is extended
  2. Train firms and tech experts unite to revolutionise rail travel
  3. Government kick-starts work on Future of Mobility Grand Challenge
  4. Rail passengers in the north to start being compensated in early July
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Research and statistics

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Policy and engagement

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