Transparency data

Proportion of trains running on time

DfT Business Plan input indicator

Documents

Measurement template

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Proportion of trains arriving on time

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Detail

Geographical coverage: DfT franchised train operators (Great Britain)

Information broken down by: Train operator

Latest data

87.2% of trains arrived at their destination on time between 2 February 2014 and 1 March 2014 in Great Britain, a decrease from 91.0% for the same period last year (GB total). The GB average headline figure incorporates Public Performance Measure (PPM) averages for operators franchised by devolved administrations (Arriva Trains Wales, First Scotrail, London Overground and Merseyrail), and non-franchised operators (Grand Central, Heathrow Express and Hull Trains), however, the following table covers only DfT franchised operators.

Public Performance Measure (PPM) for DfT franchised Train Operating Companies1

Percentage of trains running on time 2012-13 P12 and 2013-14 P12 2

  Latest rail period   Moving Annual Average (MAA)  
Train Operating Company 2012-13 P12 2013-14 P12 2012-13 P12 2013-14 P12
c2c 98.1% 94.7% 97.5% 96.6%
Chiltern Railways 95.8% 91.1% 94.9% 94.9%
CrossCountry 88.8% 78.1% 87.1% 86.9%
East Coast 76.6% 81.7% 84.5% 84.0%
East Midlands Trains 90.7% 91.7% 92.6% 91.3%
First Capital Connect 84.0% 82.0% 88.7% 86.1%
First Great Western 91.8% 80.4% 89.2% 87.8%
First TransPennine Express 90.4% 89.8% 92.2% 90.3%
Greater Anglia3 92.4% 90.6% 92.1% 91.8%
London Midland 86.9% 84.5% 86.5% 85.7%
Northern Rail 90.8% 91.4% 90.8% 90.9%
Southeastern 90.4% 83.3% 91.3% 89.2%
Southern 88.5% 77.1% 88.3% 85.9%
South West Trains 91.5% 83.8% 91.4% 89.6%
Virgin Trains 83.1% 80.8% 84.3% 85.2%

1These are provisional statistics and are subject to revision.

2Period 12 2012/13 ran from 3 February 2013 to 2 March 2013.
Period 12 2013/14 ran from 2 February 2014 to 1 March 2014.

Source: Office of Rail Regulation (ORR)

View this data in an interactive chart

Between 2 February 2014 and 1 March 2014, 94.7% of c2c services arrived at their destination on time, the highest figure for any DfT franchised train operator. Southern had the lowest figure with 77.1% of trains on time.

Following restrictions brought in after the Hatfield crash in October 2000, PPM fell sharply across the country, and took nearly a decade to recover to previous levels. Since 2008/09, national PPM has generally been above 90%.

The ‘Proportion of trains arriving on time’ Excel file contains a longer time series of PPM figures for each of the DfT franchised train operators.

Background information

The Public Performance Measure (PPM) combines figures for punctuality and reliability into a single performance record. It covers all scheduled franchised passenger services, seven days a week and measures the arrival punctuality of individual trains at their destination against their planned timetable. These plans, technically called ‘plan of the day’, are usually the same as the published timetable with amendments reflecting pre-published engineering amendments; however, they may differ from their originally published timetable. Services that are cancelled or fail to operate their entire route, calling at every station, count as a PPM failure.

PPM represents the percentage of trains which are ‘on time’ compared to the total number of trains planned. A train is defined as on time if it arrives at its destination within five minutes of the scheduled destination arrival time for London and South East and regional operators; or within ten minutes for long-distance operators.

PPM can fluctuate widely period-by-period for many reasons, many of which are not within the control of the train operators. For example poor PPM performance can also be caused by other train operators or Network Rail. More information is available from the Office of Rail Regulation (ORR) and on Network Rail’s and individual operators’ websites. PPM data can be expressed either for the time period, or as a Moving Annual Average (MAA) which is an average for the most recent 13 four-week reporting periods. MAA figures smooth out short-term fluctuations and highlight the annual background performance.

  • publishing schedule: 4 weekly
  • last updated: 25 March 2014

Further information about this indicator can be found in the measurement template.

PPM data are published on the Office of Rail Regulation Data Portal.

Further information

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