Transparency data

Proportion of trains running on time

Department for Transport (DfT) business plan indicator.

Documents

Measurement template

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Proportion of trains arriving on time

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Detail

Geographical coverage: DfT franchised train operators (Great Britain)

Information broken down by: Train operator

Latest data

87.7% of trains arrived at their destination on time between 7 December 2014 and 3 January 2015 in Great Britain, an increase from 83.9% for the same period last year (GB total). The GB average headline figure incorporates Public Performance Measure (PPM) averages for operators franchised by devolved administrations (Arriva Trains Wales, First ScotRail, London Overground and Merseyrail), and non-franchised operators (Grand Central, Heathrow Express and Hull Trains), however, the following table covers only DfT franchised operators.

Public Performance Measure (PPM) for DfT franchised Train Operating Companies1

Percentage of trains running on time 2013 to 2014 P10 and 2014 to 2015 P102

  Latest rail period   Moving Annual Average (MAA)  
Train Operating Company 2013 to 2014 P10 2014 to 2015 P10 2013 to 2014 P10 2014 to 2015 P10
c2c 93.6% 97.6% 96.9% 96.6%
Chiltern Railways 91.7% 94.6% 95.1% 94.8%
CrossCountry 80.4% 86.5% 87.3% 87.2%
East Coast 76.9% 81.1% 82.3% 87.0%
East Midlands Trains 91.1% 91.4% 91.2% 91.8%
First Great Western 82.5% 86.6% 88.7% 87.7%
First TransPennine Express 88.1% 84.9% 90.0% 88.5%
Govia Thameslink Railway3 76.0% 80.4% 86.2% 85.2%
Greater Anglia 87.6% 90.6% 91.6% 90.9%
London Midland 81.6% 87.4% 85.2% 87.6%
Northern Rail 87.5% 88.7% 90.5% 90.9%
Southeastern 77.5% 86.4% 89.7% 88.1%
Southern 73.1% 78.9% 87.0% 83.8%
South West Trains 79.8% 88.8% 90.6% 89.2%
Virgin Trains 81.2% 81.2% 84.0% 85.2%

1These are provisional statistics and are subject to revision.

2Period 10 2013 to 2014 ran from 8 December 2013 to 4 January 2014.
Period 10 2014 to 2015 ran from 7 December 2015 to 3 January 2015.

3Formerly First Capital Connect. Govia Thameslink Railway took over the franchise on 14 September 2014.

Source: Office of Rail Regulation (ORR)

View this data in an interactive chart

Between 7 December 2014 and 3 January 2015, 97.6% of c2c services arrived at their destination on time, the highest figure for any DfT franchised train operator. Southern had the lowest figure with 78.9% of trains on time.

Following restrictions brought in after the Hatfield crash in October 2000, PPM fell sharply across the country, and took nearly a decade to recover to previous levels. Since 2008 to 2009, national PPM has generally been above 90%.

The ‘proportion of trains arriving on time’ excel file contains a longer time series of PPM figures for each of the DfT franchised train operators.

Background information

The Public Performance Measure (PPM) combines figures for punctuality and reliability into a single performance record. It covers all scheduled franchised passenger services, seven days a week and measures the arrival punctuality of individual trains at their destination against their planned timetable. These plans, technically called ‘plan of the day’, are usually the same as the published timetable with amendments reflecting pre-published engineering amendments; however, they may differ from their originally published timetable. Services that are cancelled or fail to operate their entire route, calling at every station, count as a PPM failure.

PPM represents the percentage of trains which are ‘on time’ compared to the total number of trains planned. A train is defined as on time if it arrives at its destination within five minutes of the scheduled destination arrival time for London and South East and regional operators; or within ten minutes for long-distance operators.

PPM can fluctuate widely period-by-period for many reasons, many of which are not within the control of the train operators. For example poor PPM performance can also be caused by other train operators or Network Rail. More information is available from the Office of Rail Regulation (ORR) and on Network Rail’s and individual operators’ websites. PPM data can be expressed either for the time period, or as a Moving Annual Average (MAA) which is an average for the most recent 13 four-week reporting periods. MAA figures smooth out short-term fluctuations and highlight the annual background performance.

  • publishing schedule: 4 weekly
  • last updated: 28 January 2015

Further information about this indicator can be found in the measurement template.

PPM data are published on the Office of Rail Regulation Data Portal.

Further information