Transparency data

Proportion of trains running on time

Department for Transport (DfT) business plan indicator.


Measurement template

Proportion of trains arriving on time

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DfT Business Plan input indicator

Geographical coverage: DfT franchised train operators (Great Britain)

Information broken down by: Train operator

Latest data

89.4% of trains arrived at their destination on time between 28 June and 25 July 2015 in Great Britain, a decrease from 91.0% the same period last year (GB total). The GB average headline figure incorporates Public Performance Measure (PPM) averages for operators franchised by devolved administrations (Arriva Trains Wales, ScotRail, London Overground and Merseyrail), and non-franchised operators (Grand Central, Heathrow Express and Hull Trains), however, the following table covers only DfT franchised operators.

Public Performance Measure (PPM) for DfT franchised Train Operating Companies1

Percentage of trains running on time 2014 to 2015 P4 and 2015 to 2016 P42

  Latest rail period   Moving Annual Average (MAA)  
Train Operating Company 2014-15 P4 2015-16 P4 2014-15 P4 2015-16 P4
c2c 97.6% 97.5% 96.7% 97.1%
Chiltern Railways 95.2% 93.6% 94.6% 94.8%
CrossCountry 90.4% 88.9% 87.0% 88.7%
East Midlands Trains 91.9% 91.9% 91.1% 92.7%
First Great Western 87.3% 88.4% 87.6% 88.8%
First TransPennine Express 88.4% 90.6% 89.4% 88.9%
Govia Thameslink Railway3 88.4% 82.5% 85.3% 84.7%
Greater Anglia 87.9% 87.8% 89.8% 89.7%
London Midland 89.5% 87.9% 86.5% 87.5%
Northern Rail 91.7% 91.4% 91.0% 90.9%
South West Trains 90.1% 90.9% 89.3% 90.3%
Southeastern 92.1% 88.0% 88.1% 89.0%
Southern 89.1% 82.5% 84.7% 82.1%
Virgin Trains East Coast4 90.2% 86.3% 85.6% 87.8%
Virgin Trains West Coast 87.3% 86.3% 86.2% 85.1%

1These are provisional statistics and are subject to revision.

2Period 4, 2014 to 2015 ran from 22 June to 19 July 2014. Period 4, 2015 to 2016 ran from 28 June to 25 July 2015.

3Formerly First Capital Connect. Govia Thameslink Railway took over the franchise on 14 September 2014.

4Formerly East Coast. Virgin Trains East Coast took over the franchise on 1 March 2015.

Source: Office of Rail and Road (ORR)

View this data in an interactive chart

Between 28 June and 25 July 2015, 97.5% of c2c services arrived at their destination on time, the highest figure for any DfT franchised train operator. Govia Thameslink Railway and Southern had the joint lowest figure with 82.5% of trains on time.

Following restrictions brought in after the Hatfield crash in October 2000, PPM fell sharply across the country, and took nearly a decade to recover to previous levels. Since 2008 to 2009, national PPM has generally been above 90%.

The ‘proportion of trains arriving on time’ Excel file contains a longer time series of PPM figures for each of the DfT franchised train operators.

Background information

The Public Performance Measure (PPM) combines figures for punctuality and reliability into a single performance record. It covers all scheduled franchised passenger services, seven days a week and measures the arrival punctuality of individual trains at their destination against their planned timetable. These plans, technically called ‘plan of the day’, are usually the same as the published timetable with amendments reflecting pre-published engineering amendments; however, they may differ from their originally published timetable. Services that are cancelled or fail to operate their entire route, calling at every station, count as a PPM failure.

PPM represents the percentage of trains which are ‘on time’ compared to the total number of trains planned. A train is defined as on time if it arrives at its destination within five minutes of the scheduled destination arrival time for London and South East and regional operators; or within ten minutes for long-distance operators.

PPM can fluctuate widely period-by-period for many reasons, many of which are not within the control of the train operators. For example poor PPM performance can also be caused by other train operators or Network Rail. More information is available from the Office of Rail and Road (ORR) and on Network Rail’s and individual operators’ websites. PPM data can be expressed either for the time period, or as a Moving Annual Average (MAA) which is an average for the most recent 13 four-week reporting periods. MAA figures smooth out short-term fluctuations and highlight the annual background performance.

  • publishing schedule: 4 weekly
  • last updated: 21 August 2015

Further information about this indicator can be found in the measurement template.

PPM data are published on the Office of Rail and Road Data Portal

Further information