Transparency data

Proportion of trains running on time

Department for Transport (DfT) business plan indicator.


Measurement template

Proportion of trains arriving on time

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DfT Business Plan input indicator

Geographical coverage: DfT franchised train operators (Great Britain)

Information broken down by: Train operator

Latest data

84.3% of trains arrived at their destination on time between 18 October and 14 November 2015 in Great Britain, a decrease from 84.6% the same period last year (GB total). The GB average headline figure incorporates Public Performance Measure (PPM) averages for operators franchised by devolved administrations (Arriva Trains Wales, ScotRail, London Overground and Merseyrail), and non-franchised operators (Grand Central, Heathrow Express and Hull Trains), however, the following table covers only DfT franchised operators.

Public Performance Measure (PPM) for DfT franchised Train Operating Companies1

Percentage of trains running on time 2014 to 2015 P8 and 2015 to 2016 P82

  Latest rail period   Moving Annual Average (MAA)  
Train Operating Company 2014-15 P8 2015-16 P8 2014-15 P8 2015-16 P8
c2c 96.9% 96.5% 96.3% 97.4%
Chiltern Railways 93.3% 92.8% 94.6% 94.7%
CrossCountry 79.3% 85.1% 86.5% 89.5%
East Midlands Trains 86.5% 89.5% 91.5% 92.8%
First TransPennine Express 80.6% 78.4% 88.8% 89.3%
Govia Thameslink Railway3,4 78.6% 74.2% 84.1% 82.1%
Great Western Railway 84.0% 85.0% 87.4% 89.1%
Greater Anglia 86.8% 86.0% 89.4% 89.7%
London Midland 81.4% 83.6% 86.7% 87.9%
Northern Rail 83.5% 84.2% 90.5% 91.2%
South West Trains 84.3% 86.8% 88.7% 90.5%
Southeastern 82.5% 82.3% 87.5% 88.8%
Virgin Trains East Coast6 82.7% 80.3% 86.5% 87.2%
Virgin Trains West Coast 81.3% 86.4% 85.0% 86.6%

1These are provisional statistics and are subject to revision.

2Period 8 2014/15 ran from 12 October to 8 November 2014.Period 8 2015/16 ran from 18 October to 14 November 2015.

3Govia Thameslink Railway took over the First Capital Connect franchise on 14 September 2014.

4Govia Thameslink Railway took over the Southern franchise on 26 July 2015.

5First Great Western was rebranded as Great Western Railway on 20 September 2015.

6Formerly East Coast. Virgin Trains East Coast took over the franchise on 1 March 2015.

Source: Office of Rail and Road (ORR)

View this data in an interactive chart

Between 18 October and 14 November 2015, 96.5% of c2c services arrived at their destination on time, the highest figure for any DfT franchised train operator. Govia Thameslink Railway had the lowest figure with 74.2% of trains on time.

Following restrictions brought in after the Hatfield crash in October 2000, PPM fell sharply across the country, and took nearly a decade to recover to previous levels. Since 2008/09 national PPM has generally been above 90 per cent.

The ‘Proportion of trains arriving on time’ Excel file contains a longer time series of PPM figures for each of the DfT franchised train operators.

Background information

The Public Performance Measure (PPM) combines figures for punctuality and reliability into a single performance record. It covers all scheduled franchised passenger services, seven days a week and measures the arrival punctuality of individual trains at their destination against their planned timetable. These plans, technically called ‘plan of the day’, are usually the same as the published timetable with amendments reflecting pre-published engineering amendments; however, they may differ from their originally published timetable. Services that are cancelled or fail to operate their entire route, calling at every station, count as a PPM failure.

PPM represents the percentage of trains which are ‘on time’ compared to the total number of trains planned. A train is defined as on time if it arrives at its destination within five minutes of the scheduled destination arrival time for London and South East and regional operators; or within ten minutes for long-distance operators.

PPM can fluctuate widely period-by-period for many reasons, many of which are not within the control of the train operators. For example poor PPM performance can also be caused by other train operators or Network Rail. More information is available from the Office of Rail and Road (ORR) and on Network Rail’s and individual operators’ websites. PPM data can be expressed either for the time period, or as a Moving Annual Average (MAA) which is an average for the most recent 13 four-week reporting periods. MAA figures smooth out short-term fluctuations and highlight the annual background performance.

  • publishing schedule: 4 weekly
  • last updated: 15 December 2015

Further information about this indicator can be found in the measurement template.

PPM data are published on the Office of Rail and Road Data Portal

Further information