Research and analysis

Disabled people's experiences of rail

Explores disabled people's experiences of travelling by rail.

• From: Department for Transport
• Published: 29 May 2025

Applies to England, Scotland and Wales

Documents

Disabled people’s experiences of rail

PDF, 1.35 MB, 98 pages

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Disabled people’s experiences of rail (easy read version)

PDF, 8.24 MB, 9 pages

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Disabled people’s experiences of rail (British Sign Language)

HTML

Disabled people’s experiences of rail (audio)

https://assets.dft.gov.uk/publications/dft-disabled-peoples-experiences-rail-audio/dft-disabled-peoples-experiences-rail-audio.wav

Details

This research explores disabled people’s experiences of travelling by rail in Great Britain.

It adds to the Department for Transport’s (DfT) evidence base on the experiences, barriers, challenges and enablers for disabled users and non-users when travelling by train or considering doing so.

The research involved:

• a review of existing evidence
• 60 interviews with disabled rail users and non-users
• 10 accompanied journeys with disabled users of rail

Fieldwork took place between October and November 2024. Verian carried out this research on behalf of DfT.

See experiences of disabled rail passengers and experiences of disabled non-users of rail for more related research.

Published 29 May 2025