Research and analysis

The experiences of disabled non-users of rail

Presents the findings of research into the experiences, attitudes and opinions of disabled non-users of the railway.

• From: Department for Transport
• Published: 15 June 2022

Applies to England, Scotland and Wales

Documents

Research on the experiences of disabled non-users of rail

PDF, 1.85 MB, 98 pages

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Details

This report presents findings on research into the experiences of disabled-non-users of rail in Great Britain. The research aimed to:

• collect data on the experiences, attitudes and opinions of disabled non-users of the railway
• understand why this group doesn’t travel by rail
• identify and understand any previously unrecognised, or less well understood, barriers to rail travel that may impact this group
• understand what should be prioritised to help make rail travel more inclusive and accessible

The Department for Transport commissioned 2CV Research to conduct this research.

This project consisted of both qualitative and quantitative elements.

The quantitative aspect consisted of an online survey and computer-assisted telephone interviews. Fieldwork for the online survey and telephone interviews took place between December 2020 and January 2021. The qualitative element consisted of 40, 1-hour in-depth individual interviews. The qualitative fieldwork took place from February to March 2021.

Related research on the Experiences of disabled rail passengers was published in 2017. A full list of DfT’s research and analysis reports is also available.

Published 15 June 2022