Official Statistics

Passenger satisfaction with complaints handling: April 2024 to March 2025

Annual statistics on rail passengers' satisfaction with how train operating companies handled their complaints.

• From: Office of Rail and Road
• Published: 5 August 2025

Applies to England, Scotland and Wales

Documents

Passenger satisfaction with complaints handling: April 2024 to March 2025

https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-satisfaction-complaints-handling/

Details

Official statistics are produced impartially and free from political influence.

Published 5 August 2025