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Call for evidence outcome

Review of train operators’ revenue protection policies

From:
Office of Rail and Road
Published
18 December 2024
Last updated
18 June 2026 — See all updates

Applies to England, Scotland and Wales

This call for evidence has closed

Detail of outcome

The Office of Rail and Road (ORR) concluded its review of train operators’ revenue protection policies by publishing its key findings, which gathered insights on:

  • the revenue protection landscape
  • how passengers are treated when travelling without valid tickets

Read the full outcome on ORR’s website.

Original call for evidence

Summary

Seeks evidence on rail passengers' experiences including where they have received penalty fares or been prosecuted.

This call for evidence was held on another website.

This call for evidence ran from
to

Call for evidence description

The Office of Rail and Road (ORR) is carrying out an independent review of train operators’ revenue protection practices.

In this call for evidence ORR would like to hear from people who, for whatever reason, boarded a train without a ticket, or with an invalid ticket, or were told by staff this was the case. You may have been required to:  

  • buy a new ticket for your journey or pay an additional fare
  • pay a penalty fare, which included the cost of a new ticket
  • face prosecution by the train operator
  • face another action by the train operator

Updates to this page

Published 18 December 2024
Last updated 18 June 2026 Show all updates

  1. Outcome published.

  2. First published.

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